Melissa McHugh

• Answered telephones to respond to questions or requests.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Cleaned and maintained equipment or work areas according to prescribed methods.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
• Monitored inventory levels of commonly used drugs and placed orders when necessary.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Managed filing of prescriptions, both electronically and manually.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Verified accuracy of medication labels before they were dispensed to customers.
• Operated cash registers to accept payments from customers.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Flagged potential side effects and allergies to prescribed medications for patients.
• Received payment from customers and processed credit card transactions when necessary.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Maintained proper storage and security conditions for drugs.
• Provided education materials about medications to patients upon request.
• Assisted in training new employees on pharmacy procedures.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
• Collaborated with other healthcare professionals to ensure optimal patient care.
• Ensured compliance with state and federal pharmacy laws and regulations.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.

• Worked efficiently on the Pioneer system