Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa McHugh

South Euclid,OH

Summary

Dynamic Restaurant General Manager with a proven track record at Rich Caribbean Cuisine Restaurant, excelling in operations management and cost control. Expert in inventory management and fostering customer engagement. I transformed challenges into opportunities, ensuring compliance with sanitation standards while enhancing team productivity and delivering exceptional service.

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Overview

23
23
years of professional experience

Work History

Restaurant General Manager

Rich Caribbean Cuisine Restaurant
03.2021 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Auto Claims Representative

Progressive Casualty Insurance
07.2013 - 02.2024
  • Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
  • Assisted clients in understanding their policy coverage, fostering trust and confidence in the company.
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Contributed to team success by sharing knowledge and supporting colleagues as needed during peak periods or absences.
  • Documented all findings in concise reports.
  • Maintained strong knowledge of basic insurance practices to better understand services and procedures.

Claims Adjuster, Automobile and Casualty

Progressive Casualty Insurance
11.2010 - 07.2013
  • Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
  • Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
  • Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
  • Examined claims forms and other records to determine insurance coverage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Determined liability outlined in coverage and assessed documentation from police and adjuster damage photos to understand damages incurred.

Claims Administrative Support

Progressive Casulty Insurance
11.2008 - 11.2010
  • Maintained compliance with industry regulations through careful attention to detail when handling sensitive information.
  • Assisted in audits of closed files to maintain consistent quality standards across all aspects of the claims administration process.
  • Supported the development of training materials for new hires, contributing to a more knowledgeable staff in the claims department.
  • Utilized advanced software tools for efficient tracking, management, and reporting of claim-related activities.
  • Enhanced claim processing efficiency by streamlining administrative tasks and prioritizing workload.
  • Contributed to a culture of continuous improvement by actively participating in team meetings, sharing insights, and seeking feedback on overall performance.
  • Managed multiple priorities effectively, ensuring timely completion of all assigned tasks within the claims administration process.

Central Loss Reporting Unit Representative

Progressive Casulty Insurance
12.2002 - 08.2008
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed in-depth understanding of insurance policies and procedures.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

No Degree - Secondary Education

Kent State University
Kent, OH
08-2004

Shaker Heights High
Shaker Heights, OH
06-2000

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Customer engagement
  • Staff scheduling
  • Labor management
  • Business management
  • Sanitation standards

Timeline

Restaurant General Manager

Rich Caribbean Cuisine Restaurant
03.2021 - Current

Auto Claims Representative

Progressive Casualty Insurance
07.2013 - 02.2024

Claims Adjuster, Automobile and Casualty

Progressive Casualty Insurance
11.2010 - 07.2013

Claims Administrative Support

Progressive Casulty Insurance
11.2008 - 11.2010

Central Loss Reporting Unit Representative

Progressive Casulty Insurance
12.2002 - 08.2008

No Degree - Secondary Education

Kent State University

Shaker Heights High

Similar Profiles

CREATE PROFILE