Melissa McKee
New Braunfels,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Front Office Manager/Medical Coding and Billing Specialist
Dr. Charles P. Anderson
03.2020 - Current
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Built relationships with physicians to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and maintained electronic record management systems to analyze and process data.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Monitored compliance with industry regulations to mitigate risks associated with audits and penalties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Medical Referral Coordinator
Dr. Charles P. Anderson
03.2018 - Current
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Medical Receptionist
Dr. Charles P. Anderson
03.2018 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Education
High School Diploma -
Rio Cazadero
Sacramento, CA05.2000
Skills
- Payroll and budgeting
- Scheduling
- Credit and collections
- Self-Motivated
- Strong Attention to Detail
- Computer Skills
- Planning and Coordination
- Knowledge of Medical Terminology
- Professional Appearance
- Ability to communicate and effectively
- Ability to promote positive relationships with patients and staff
Timeline
Front Office Manager/Medical Coding and Billing Specialist
Dr. Charles P. Anderson
03.2020 - Current
Medical Referral Coordinator
Dr. Charles P. Anderson
03.2018 - Current
Medical Receptionist
Dr. Charles P. Anderson
03.2018 - Current
High School Diploma -
Rio Cazadero