Melissa MCKinnon
Eustis
Summary
Dynamic and results-driven professional with a positive attitude and proven cash handling expertise at Save A Lot. Skilled in team leadership and problem-solving, I excelled in training new employees and enhancing customer relationships, ensuring a safe and efficient work environment while maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Shift Leader
Save A Lot
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Checked for outdated and overripe grocery items and removed from inventory.
House Cleaner
The Very Best Cleaning Service
10.2023 - 12.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Sanitized apartments after move-out or prior to move-in.
- Collected payment for services rendered and provided client with billing receipts.
Lead Cashier
Goodwell
02.2022 - 08.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Ocala Community Collage
Ocala, FL01-2000
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
Timeline
Shift Leader
Save A Lot
04.2024 - Current
House Cleaner
The Very Best Cleaning Service
10.2023 - 12.2023
Lead Cashier
Goodwell
02.2022 - 08.2023
High School Diploma -
Ocala Community Collage
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