Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melissa McKnight

Nelsonville,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Universal Banker

Peoples Bank
11.2010 - Current
  • Customer Service including:
  • Cashed checks, accepted deposits and withdrawals within assigned limits and daily transactions. Balanced teller drawers and ATM cash.
  • Identified customer financial needs through in-person efforts, cold calls, referrals while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Opening/Closing of the premises.
  • Contact for emergency alarms after hours.

Pharmacy Technician

Krogers
05.2009 - 11.2010
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.

Manager/Teller

Glouster Commmunity Bank
05.1995 - 05.2008
  • Overseen all daily bank operations.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Processed and closed loans.
  • Floor plans for car retailers.

Cashier

One Stop Meat Shop
08.1986 - 05.1995
  • Completed daily monetary transactions.
  • Worked with county agencies for compliance with Food Stamp and WIC programs.
  • Placed orders and rotated stock.
  • Assisted with daily book keeping and deposits.

Education

High School Diploma -

Tri County Career Center
Nelsonville
05.1987

Skills

  • Organizational skills
  • Multi task
  • Customer Service: face to face, phone
  • Complaint resolution
  • Interpersonal skills
  • Can work independently or as a team player
  • Regulatory Compliance

Affiliations

Past affiliations

Lions Club

VFW- life member

Nelsonville Chamber of Commerce

Civic Club

Timeline

Universal Banker

Peoples Bank
11.2010 - Current

Pharmacy Technician

Krogers
05.2009 - 11.2010

Manager/Teller

Glouster Commmunity Bank
05.1995 - 05.2008

Cashier

One Stop Meat Shop
08.1986 - 05.1995

High School Diploma -

Tri County Career Center

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Melissa McKnight