Melissa McLaughlin
Bradenton
Summary
Technology Management professional with strong analytical, problem solving, communication, project management, and leadership skills across multiple business disciplines including logistics, marketing and mortgage processing. Ability to work successfully with all levels of management and staff and multi-process in a dynamic business environment.
Overview
21
21
years of professional experience
Work History
Sr. Business Partner - Sr. Customer Experience - Lead Logistics
A.P. Moller - Maersk
Charlotte
02.2021 - Current
- My key priorities are identifying process improvements and efficiencies. The Post ASN Error report along with various other reports are utilized to locate waste and, where appropriate automate. I continuously expand my overall knowledge to prove to be Maersk's reporting and analysis expert. As part of those responsibilities, I have taken the responsibility of identifying how we can find meld and establish efficiencies between the Maersk and Lowes reporting systems and processes. My relationship with Lowes facilitates coordination with their origin offices.
- Keys to my success include:
- Work independently, or in a group, to take on tasks of complexity and scope
- Apply standards and resolve issues by adapting consistent processes
- Utilize job-related training and experience to carry out specialized tasks
- Collaborate with colleagues and escalate/resolve non-routine issues as needed
- I'm extremely passionate about delivering exceptional service and creating a seamless experience for Lowe's. My main priority is supporting our customers and ensuring smooth operational processes, including.
- Managing customer channels and communications and being a trusted advisor
- Overseeing case management to address inquiries and issues
- Utilized Data Intel to implement a Power Query to reduce their process by 90 minutes.
- Created and offshored 8 separate Lowe's Reporting systems s with regards to ASNs and eCIs
- Domestically, my responsibilities and priority is to support Lowes in their Middle Mile delivery execution. Confirm that appointments are made on time and proactively identify potential delays or issues that would prevent timely delivery, strengthening our existing Partnership. Working with Middle Mile has provided me access and knowledge of utilizing the Navigator application to support Lowes Middle Mile delivery execution.
- Navigator provides a detailed report to ensure daily monitoring, visibility and alignment of:
- POs/cargo
- Comments field with detailing delivery status
- Appointment Day/Time
- Station / Warehouse details to ensure accurate delivery
- Carrier / Trucker information
Data/Business Analyst
AllPort Cargo Services, USA
Bloomfield
02.2019 - 06.2021
- Lead Analyst supporting 4th largest importer in the US, Lowe's Corporation. Worked with North China as a 3PL on both Ocean and Air to ensure visibility and availability of shipments to the US. Developed and utilized Access Database that automated all DQs needed for the USA to receive on shipments on schedule. Worked with Ocean Carriers to provide the fastest lanes, to meet AllPort/Lowe's KPIs.
- Utilized the Nexus platform the Supply Chain Intelligence/Microstrategy programs to create our Quarterly and Annual Business Reviews templates.
- Responsible to design and implement all modifications to satisfy Lowe's requirements, including improvement of delivery accuracy from 91 to 97 percent.
- Proactively monitored and managed time and space challenges, most specifically during the various busy Seasons/holidays to maintain 95%+ on time delivery.
- Created a Transit Time Access database to more accurately match the timing of our Cargo Ready Date to our PO Estimated Arrival Date. In doing so, we increased our compliance by over 15% in one year.
- Managed and analyzed all data to assure accuracy in Lowe's daily reporting.
- Worked with Carriers and Vendors to provide on time Customs documentation.
- Trained for Interns as well as new hires.
Supply Chain Analyst
Farbest Brands
Park Ridge
07.2021 - 02.2021
- Managed all Farbest Brand Accounts by creating all Purchase orders. Responsible for Vendor communication as well as all aspects of Logistics in order to get Farbest Products to their customers based on their expected ETA. I, solely, supported all Customer Service, Sales, Product Management teams and accounting departments. Managed both Domestic and International imports.
- Gathered data and provided all timely information with regards to all status of products for Purchase orders based on the ETAs of the orders.
- Worked with our Warehouses in CA, NJ and MN as well as brokers to schedule domestic and oversea deliveries to meet all deadlines.
- Executed internal and external flow of Purchase Orders from inception to product delivery.
- Replenished inventory based on customer contracts and open order requirements.
- Utilized JD Edwards and Quicklinx to create Purchase orders and administer Inventory Management.
- Was the lead working with custom brokers providing all documents directly sourced from overseas manufacturers to ensure the product was government cleared, tracked all containers for all Purchase orders and worked directly with the accounting department.
- Negotiated pricing with freight companies and warehouses to develop cost effectives strategies.
- Analyzed data processes and made multiple suggestions and recommendations to management for areas of improvement for daily activities of the company's workflow processes.
- Planned and executed warehouse transfers as needed.
- Lead weekly Purchase Order status meetings with multi departmental management heads to update the availability and flow of our Product.
Operations Manager
Radbit Computers, Inc.
Mahwah
02.2016 - 01.2019
- Responsible for daily operations and communications between front office, laboratory, shipping and receiving as well as supply chain management.
- Included in my overall responsibilities:
- Designed, created, and maintained an Access database to improve daily operations and reduce costs by 5% annually.
- Utilized Access to efficiently integrate all departments:
- O Administrative, Tech Lab, Shipping/Receiving and Supply Chain
- Created company website: www.radbit.net
- Functioned as Purchasing manager for our main Partner, Cisco Israel.
- Oversaw $40 million in sales with Cisco which was incorporated and managed via the Access environment.
Senior Email Specialist
Sony Marketing and Card Services
Park Ridge
03.2012 - 01.2016
- Responsible for the delivery of all customer outreach, including email marketing communications for Sony Card and Wheel of Fortune. In this role, I managed the database environment and quality assurance for 4 million weekly email communications, including Sony Card acquisitions.
- Included in my overall responsibilities:
- Utilization of state of art technology to audit and monitor email communications.
- Conducted monthly meetings to review performance against Key Performance Indicators.
- Power User on all database and email delivery platforms used within the company. Extensively trained in StormPost/PulsePoint/PulseConnect and Datran Media Services.
- Performed quality assurance for all email via Litmus and DreamWeaver/ NotePad++.
- Designed all Wheel of Fortune Communications using DreamWeaver for html editing and PhotoShop for optimizing all images.
- Created strategic email messaging.
Senior Project Manager
View-Finders Market Research
Pearl River
05.2004 - 03.2012
- Responsible for design, implementation and management of market research projects. Specific responsibilities include session facilitation, questionnaire design, data Collection and report generation. In this role, I established a standard methodology and series of reports detailing research analysis, findings and overall project summaries. Specific studies included Consumer, Business, Medical, Technology and Senior Executive Research.
- Included in my overall responsibilities:
- Identify and manage subcontractors for qualitative and quantitative projects nationally.
- Designed studies using qualitative and quantitative tools.
- Analyzed, summarized, reported and presented customized findings for clients.
- Achieved 'PRC' Professional Researcher Certification.
- Trained Staff and implemented all advanced Technology for the Corporation.
Education
Bachelor of Science - Computer Information Systems
University of Tampa
Skills
- Microsoft Certified: Excel-Expert
- Microsoft Certified: Word-Expert
- Microsoft Certified: Access-Expert
- Microsoft Certified: PowerPoint-Expert
- DreamWeaver
- Notepad
- StormPost
- PulsePoint
- PulseConnect
- Datran Media services
- PhotoShop
- Litmus
- Quicken
- InforNexus
- Microstrategy
- Google Analytics
- MODs
- Workday
- Salesforce
- VB
- SQL
- HTML
- ASP
- COBOL
- Supply chain management
- Data analysis
- Process automation
Timeline
Supply Chain Analyst
Farbest Brands
07.2021 - 02.2021
Sr. Business Partner - Sr. Customer Experience - Lead Logistics
A.P. Moller - Maersk
02.2021 - Current
Data/Business Analyst
AllPort Cargo Services, USA
02.2019 - 06.2021
Operations Manager
Radbit Computers, Inc.
02.2016 - 01.2019
Senior Email Specialist
Sony Marketing and Card Services
03.2012 - 01.2016
Senior Project Manager
View-Finders Market Research
05.2004 - 03.2012
Bachelor of Science - Computer Information Systems
University of Tampa
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