Melissa McMullen
Wheatland
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
Work History
Manager
Bishop's Pumpkin Farm
Wheatland
2023.07 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Receptionist Administrator
9th FSS
Beale Air Force Base
2011.08 - 2013.08
- Managed the distribution of incoming mail, faxes, and packages.
- Scheduled appointments and maintained calendars for staff members.
- Assisted with administrative tasks such as data entry into company databases.
- Adhered to company policies regarding confidentiality of sensitive information.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Obtained and processed payments from clients for products and services.
Program Coordinator
Self-employeed
Beale Air Force Base
2000.08 - 2011.06
- Developed and implemented program activities according to established goals and objectives.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Delegated tasks to staff and volunteers during organized events.
- Coordinated scheduling and logistics for events annually, ensuring seamless execution.
- Coordinated professional development workshops for staff to enhance program delivery.
- Managed volunteer recruitment, training, and assignments to support program initiatives.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZSkills
- Policy Implementation
- Operations Management
- Workforce Management
- Strategic Planning
- Team Leadership
- Verbal and written communication
- Time Management
- Complex Problem-Solving
Special Projects
· Spearheaded a thorough review of the non-profit club’s requirements, methods, and policies.
· Remedied, by researching and filing required documents, to bring the club to compliance with local and federal agencies for non-profit status.
· Systemized duty requirements, Constitution and Bylaws, and initiated protocols for continuity to reflect the modern needs of the club for members on a national level.
Timeline
Manager
Bishop's Pumpkin Farm
2023.07 - Current
Receptionist Administrator
9th FSS
2011.08 - 2013.08
Program Coordinator
Self-employeed
2000.08 - 2011.06
Associate of Arts - Business Administration
University of Phoenix
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