Melissa McPherson
North Attleboro,MA
Summary
Team-minded Production Coordinator with expertise in scheduling and collaboration with staff. Accomplished in overseeing the small parcel shipping process to effectively manage on time shipments with accuracy. Training warehouse staff on the process of picking with scanners, shipping via Epicor/ Quick- ship with accuracy. Liaison between vendors such as Amazon, Lowes and Home Depot to manage the smooth flow of distribution and transportation in a timely manner and sense of urgency. Organizing and planning of carrier pickups,
scheduling freight pick-ups on vendor portals, third party carriers and preparing international custom documentation.
Closely work with customer service/ order entry to manage the open orders while monitoring the open orders report. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Production Coordinator
Guardian
06.2021 - Current
- Overseeing the small parcel shipping process to effectively manage on time shipments with accuracy.
- Liaison between vendors such as Amazon, Lawes and Home Depot to manage the smooth flow of distribution and transportation in a timely manner with a sense of urgency.
- Training warehouse staff on the process of picking with scanners, shipping via Epicor/Quick-ship with a high level of accuracy.
- Boosted team productivity, assigning orders according to individual strengths and capabilities.
- Effectively manage the EDI 753 and 856 process.
- Organizing and planning of carrier pickups, including scheduling freight pick-ups on vendor portals , third party carriers and preparing international custom documentation.
- Closely work with customer service/order entry to manage the open orders and monitoring the open orders report.
Assistant Manager
Lemon Smasher
04.2017 - 03.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Plan and prepare work schedules. Submitted payroll weekly.
- Facilitated clear communication between employees and management through daily meetings and updates.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set up large sales and seasonal promotions.
- Designate work activities of employees, such as cleaning and organizing shelves.
- Trained staff to deliver outstanding customer service.
Nutricity LLC
Operations Manager
09.2014 - 03.2017
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Train and evaluate personnel in customer service and shipping/receiving, promoting, or terminating workers when appropriate.
- Examine merchandise to ensure that it is correctly priced and displayed online.
- Oversee work activities of employees, such as cleaning and organizing, use of proper packaging materials, OHSA compliance and outstanding professional customer service.
- Plan and prepare work schedules and adjust accordingly.
- Establish and implement policies, goals, objectives, and procedures for each department.
- Confer with upper management within the company to develop methods and procedures to increase sales,expand markets and promote business growth. Provide constructive criticism in a tactful and effective manner.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Business Administration And Management
Bristol Community College
Fall River, MA05.2007
High School Diploma -
Norton High School
Norton, MA06.1997
Skills
- Operations management skills
- Outstanding communication
- Exceptional leadership skills
- Team building
- Team-oriented
- Problem-solving
- Exceptional leadership
- Reliable
- Dedicated
- Proficient in Microsoft Office
- Flexible and Adaptable
Timeline
Production Coordinator
Guardian
06.2021 - Current
Assistant Manager
Lemon Smasher
04.2017 - 03.2020
Nutricity LLC
Operations Manager
09.2014 - 03.2017
Associate of Applied Science - Business Administration And Management
Bristol Community College
High School Diploma -
Norton High School