Melissa Mcreynolds
Denton,TX
Summary
Proven Administrative Assistant/Service Coordinator at Acme Brick, adept in office management and customer relations, enhanced operational efficiency by implementing robust data organization systems. Excelled in fostering professional relationships, demonstrating exceptional communication and problem-solving skills. Achieved a significant improvement in document accessibility and inventory control, underscoring a commitment to quality and team collaboration.
Professional office support specialist with extensive experience in administrative functions and management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Understanding of the products or systems being repaired, including their components and common malfunctions.
Organized and dedicated with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 28 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Dynamic individual with hands-on experience in Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
Administrative Assistant/Service Coordinator
Acme Brick
07.1996 - Current
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Technical knowledge:Understanding of the products or systems being repaired, including their components and common malfunctions.
- Customer service skills:Ability to interact professionally with customers, address concerns, and provide clear updates on repair status.
- Communication skills:Excellent written and verbal communication to effectively communicate with customers, technicians, and management.
- Organizational skills:Ability to manage repair schedules, prioritize tasks, and maintain accurate records.
- Problem-solving abilities:Identifying issues quickly, analyzing potential solutions, and resolving repair challenges.
- Scheduling expertise:Coordinating technician availability, assigning repair jobs, and managing appointment times.
- Software proficiency:Familiarity with repair management systems and relevant software tools
- Relevant experience: Prior experience in customer service, repair operations, or a related field
- Leadership skills: Ability to supervise and train repair technicians in certain roles
- Inventory management: Knowledge of parts inventory, ordering procedures, and stock control
- Claims processing: Experience with warranty claims and insurance processes in relevant industries
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of supplies and placed orders.
- Monitored supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managing the shopEnsuring the shop is secure and running properly
- Managing operationsMaintaining equipment, processing vehicles and efficiently, and managing time and tasks
- Managing financesPreparing and administering an annual operating budget
- Managing legal complianceEnsuring vehicles are repaired and maintained in accordance with policies and procedures, and in full compliance with the law
Education
High School Diploma -
Denton High School
Denton Texas05-1985
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Invoice processing
- Documentation and reporting
- Mail handling
- Complex Problem-solving
- Documentation and control
- Schedule management
- Workflow optimization
- Records management systems
- Attendance record management
- Purchase orders organization
- Coordination
- Account management
- Training and coaching
- Quality assurance
- Project management
- Supervising staff
- Inventory systems
- Team bonding
Timeline
Administrative Assistant/Service Coordinator
Acme Brick
07.1996 - Current
High School Diploma -
Denton High School
Similar Profiles
Felix Ramos ArroyoFelix Ramos Arroyo
Production Supervisor, EH&S Assistant at Acme BrickProduction Supervisor, EH&S Assistant at Acme Brick
Randy HurdRandy Hurd
Machine Operator at Acme BrickMachine Operator at Acme Brick
Diego De Jesús Cruz PresidenteDiego De Jesús Cruz Presidente
Production Packager at Acme BrickProduction Packager at Acme Brick