Melissa McRoy
Email- Mi7malezsa@gmail.com
Houston,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and industrious Tax Office Receptionist bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
18
18
years of professional experience
Work History
Human Resources Administrator
Walmart
Leavenworth, KS
07.2005 - 01.2007
- Prepared new hire letters, employee contracts and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Answered employee inquiries regarding health benefits and 401k options.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Coordinated ongoing technical training and personal development classes for staff members.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Devised hiring and recruitment policies for all new employees in the company.
Tax Office Receptionist
7Diaz Tax
Houston, TX
01.2018 - 05.2021
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Kept records in CRM to maintain customer data.
- Maintained building security by monitoring logbook and issuing visitor badges.
Nutrition & Food Service Worker
VAMC Dwight D. Eisenhower
Leavenworth, KS
01.1990 - 08.2002
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.
- Took meal trays to many patients and checked for satisfaction with dietary requirements.
- Coordinated menus and ordered necessary items to prepare food for medical requirements.
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
- Educated dietary groups on proper nutrition by sharing meal planning ideas and portions information.
- Identified high-risk individuals when observing signs of dietary changes, and health issues and referred to registered dietician.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Established and maintained thorough and updated nutritional information on food preparations and portion control data.
- Maintained organized systems for menu management and nutritional data.
Medical Appointment Scheduler
VAMC
Leavenworth, KS
04.2000 - 01.2001
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Assisted office team by making phone calls, copies and appointments.
- Handled complaints and questions, and re-directed calls to other team members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for the medical facility, scheduling appointments and handling patient inquiries.
Data Entry Clerk
VAMC
Leavenworth, KS
01.1998 - 04.1998
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified accuracy of data before transcribing.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified data files prior to entry to maintain high data accuracy.
- Entered data in excel program according to formatting standards.
- Documents completed work in appropriate logbooks.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Compiled information and input into the database.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Obtained scanned records and uploaded into database.
- Identified data entry errors and reported to necessary departments.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Received incoming calls and handled data requests from internal stakeholders.
- Scrubbed data for errors and made corrections to maintain clean records.
- Created reports based on up-to-date data to inform business decisions.
- Tracked and maintained records for the department.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Applied data entry knowledge and Technical skills to resolve indecipherable or garbled messages.
- Sent completed entries to management for evaluation and final approval.
Education
Certificate - Marketing
Houston Community College
Houston, TX05.2021
Certificate - Computer Repair
Kansas City Ks Area Technical School
Kansas City, KS07.2004
Skills
- Customer Complaint Resolution
- Data Research and Analysis
- Security Awareness
- Employee Timesheet Processing
- Correspondence and Office Documents
- Confidential Records Management
- Greeting and Seating Clients
- Maintaining Office Records
- Visitor and Customer Relations
- Positive Attitude and Energetic
Timeline
Tax Office Receptionist
7Diaz Tax
01.2018 - 05.2021
Human Resources Administrator
Walmart
07.2005 - 01.2007
Medical Appointment Scheduler
VAMC
04.2000 - 01.2001
Data Entry Clerk
VAMC
01.1998 - 04.1998
Nutrition & Food Service Worker
VAMC Dwight D. Eisenhower
01.1990 - 08.2002
Certificate - Marketing
Houston Community College
Certificate - Computer Repair
Kansas City Ks Area Technical School
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