Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Melissa McWilliams

Miami

Summary

Operations Manager with proven expertise in document preparation, quality control, and regulatory compliance in real estate transactions. Demonstrated ability to resolve customer complaints, enhance satisfaction, and implement effective staff training programs.

Overview

15
15
years of professional experience

Work History

Operations Manager

Title One & Escrow Inc.
Tysons Corner
04.2012 - 02.2023
  • Managed daily operations to ensure efficiency and compliance in real estate transactions.
  • Supervised staff training on company policies and industry regulations for optimal performance.
  • Oversaw document preparation and review for accuracy in property transactions.
  • Implemented quality control measures to ensure adherence to legal standards in transactions.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Maintained and ordered necessary office supplies.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Planned special events in and outside the office for client marketing.
  • Balanced and post-closed files, as well as sending document recording packages to various county courthouses for recordation and electronically through the courts' E-File systems.
  • Cut checks and disbursed them to various payees in each transaction.
  • Created Tri-Balance reports for the balancing of the Escrow Accounts, and submitted daily positive pay reports to the bank.
  • Conducted real estate closings for both buyers and sellers by explaining the transaction details, as shown on the Settlement Statement and Closing Disclosure documents. Explained company disclosures, as well as the purchase loan documents. Performed e-closings.
  • Explained the importance of title insurance.
  • Issued final Title Insurance Policies to both purchasers and lenders.
  • Able to perform any job position to maintain company production.

Processor

Key Title & Settlements, Inc.
Tysons Corner
02.2008 - 03.2012
  • Processed real estate transactions efficiently and accurately from beginning to Settlement Day.
  • Maintained a monthly caseload of forty to fifty files, consisting of purchase, refinance, and short sale transactions.
  • Tasks included ordering title abstract reports, payoff statements, obtaining tax records, running each customer's name through the Patriot Act system, and requesting homeowners' association dues reports.
  • Created the Title Binder and satisfied all requirements, such as clearing judgments, unreleased deeds of trust, and all clouds on the title, as set forth by the Title Insurance Underwriter.
  • Prepared the HUD-1 Settlement Statement for the lender and/or short sale lenders for closing approval.
  • Prepared all company disclosure documents, printed loan packages for physical closings, as well as electronically for closings conducted out of the office.
  • Coordinated closing for all parties as well as hiring closing agents for each transaction.
  • Conducted Settlement Closings for both buyers and sellers.

Education

High School Diploma -

Bernardsville High School
Bernardsville, NJ
06-1995

Skills

  • Document preparation
  • Quality control
  • Real estate transactions
  • Title insurance
  • Regulatory compliance
  • Customer relationship management
  • Problem solving
  • Staff training
  • Staff management
  • Client relationships

Affiliations

  • Spending time with my family
  • Enjoy Reading
  • Cooking and Baking
  • Going to the Beach

Accomplishments

  • Girl Scout Gold, Silver and Bronze Awards

Timeline

Operations Manager

Title One & Escrow Inc.
04.2012 - 02.2023

Processor

Key Title & Settlements, Inc.
02.2008 - 03.2012

High School Diploma -

Bernardsville High School

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