Melissa Mead
Weiser,ID
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
Legends On Main
Weiser, ID
04.2021 - Current
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Created new menu items based on customer feedback and industry trends.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Optimized profits by controlling food, beverage and labor costs.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems with new pricing and daily food specials.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Butcher
Albertsons
Payette, ID
05.2015 - 11.2018
- Kept up-to-date on the latest trends in the industry to provide knowledgeable advice to customers.
- Utilized knives appropriately when cutting raw meats into portions or steaks.
- Inspected meats for quality assurance before selling them to customers.
- Adhered to store policies regarding sanitation protocols during preparation of foods.
- Cleaned and sanitized work areas to maintain health standards.
- Displayed a professional attitude when interacting with customers or colleagues.
- Trained new employees in proper safety procedures for handling meat products.
- Received and processed customer orders for meat products.
- Monitored temperature levels in refrigeration units throughout the day.
- Operated slicers, grinders and other butcher shop equipment safely.
- Performed minor maintenance tasks on butcher shop equipment as needed.
- Stocked shelves with freshly cut meats for customers to purchase.
- Ordered supplies from vendors when necessary to meet customer demand.
- Ensured that all food safety regulations were followed at all times while preparing food.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Maintained records of sales transactions and restocked items as needed.
- Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
- Provided excellent customer service by answering questions about product selection.
- Assisted customers with special orders or requests for certain cuts of meat.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
- Enforced approved safety codes and cultivated orderly and systematic environment.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Expertly deboned and trimmed meats with precision to minimize waste.
- Monitored storage conditions, including temperature controls, to prevent spoilage.
- Trained new staff in butchering techniques, safety protocols, and customer service.
- Followed emergency procedures in event of workplace accidents.
- Complied with federal, state and local sanitation regulations and department procedures.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Disposed of expired meats in accordance with food safety regulations.
- Used sizing guidelines to cut meat products and arrange pieces in trays.
- Prepared specialty meat products, such as sausages, ham, and cured meats.
- Managed inventory, ensuring freshness and quality of meat products.
- Demonstrated knowledge of various meat cuts and recommended cooking techniques to customers.
- Ensured compliance with all local, state, and federal regulations regarding meat processing and sales.
- Accepted and examined quality and correctness of daily meat deliveries.
- Skillfully operated cutting tools and machinery to trim, slice, and cut meat according to customer specifications.
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Coordinated with suppliers to order stock based on demand and seasonal trends.
- Answered customer questions about specific products and cut meats to specifications.
- Used skewers and twine to shape, lace and tie roasts.
Head Clerk
Raleys
Stockton, CA
06.2007 - 11.2009
- Maintained inventory levels by monitoring stock usage and ordering supplies as needed.
- Supervised staff members and delegated tasks to ensure efficient workflow.
- Documented processes for continuous improvement initiatives to increase efficiency.
- Implemented safety protocols throughout the organization to reduce risk of injury or loss.
- Responded promptly to customer inquiries via telephone, email or in person.
- Organized filing systems to maintain accurate records of all transactions.
- Assisted with budget preparation and monitored expenditures to stay within budgetary guidelines.
- Created reports and presentations summarizing daily operations results and progress towards goals.
- Ensured compliance with local, state, federal laws related to business operations.
- Monitored employee attendance records and approved time-off requests.
- Evaluated current procedures for accuracy and compliance with established protocols.
- Performed daily audits of financial documents such as invoices, receipts.
- Resolved customer complaints promptly and professionally.
- Developed and implemented customer service standards to ensure quality service.
- Prepared monthly status updates highlighting operational successes or challenges.
- Provided guidance regarding the interpretation of company policies, procedures, and regulations.
- Coordinated with vendors to streamline supply chain operations.
- Trained new clerks on company procedures, policies, and regulations.
- Participated in team meetings to discuss strategies for improving customer service practices.
- Reviewed sales figures regularly to determine potential areas for growth.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Computed, recorded and proofread data or reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored and directed work of lower-level clerks.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Inventoried and ordered materials, supplies and services.
Assistant Store Manager
Walmart
Stockton, CA
06.2000 - 12.2008
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Performed general ledger reconciliations on a timely basis.
- Created journal entries accurately and timely for month end close processes.
- Monitored cash flows and prepared weekly cash projections.
Education
High School Diploma -
Franklin High
Stockton, CA08-2000
Skills
- Schedule Coordination
- Restaurant operations management
- Operations Management
- Staff Management
- Menu development
- Customer Engagement
- Complaint resolution
- Regulatory Compliance
- Team Management
- Supervisory skills
- Promotions planning
- Full service restaurant background
- Wine Knowledge
- Organization and prioritization
- Catering Coordination
- Shift Management
- Staff Scheduling
- Customer service best practices
- Stable work history
- Customer-Oriented
- Conflict resolution techniques
- Labor and food cost control
- Performance Improvement
- Brand standards promotion
References
References available upon request.
Timeline
Restaurant Manager
Legends On Main
04.2021 - Current
Butcher
Albertsons
05.2015 - 11.2018
Head Clerk
Raleys
06.2007 - 11.2009
Assistant Store Manager
Walmart
06.2000 - 12.2008
High School Diploma -
Franklin High
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