Melissa Meador
Thaxton,VA
Summary
Dynamic team leader with proven expertise in workload management and customer focus. Successfully implemented training programs that enhanced performance and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
06.1996 - 11.2022
- Led team of associates in daily operations, ensuring efficient workflow and high service standards.
- Implemented training programs that enhanced staff performance and operational knowledge.
- Monitored inventory levels, coordinating timely replenishment to meet customer demand.
- Developed strategies to optimize store layout, improving customer experience and sales opportunities.
- Analyzed sales reports to identify trends, making data-driven decisions for inventory management.
- Fostered a collaborative team environment, promoting communication and teamwork among associates.
- Evaluated employee performance, providing constructive feedback to drive individual growth and productivity.
- Ensured compliance with safety regulations and company policies, maintaining a secure shopping environment.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Applied Science - Business Management
Virginia Western Community College
Roanoke, VA05-1999
High School Diploma -
Halifax County High School
South Boston, VA05-1997
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Succession planning
- Workforce planning
- Motivational
- Team leadership
- Customer service
Certification
- Food Safety Training - 2013-2022
Timeline
Team Leader Manager
Walmart
06.1996 - 11.2022
Associate of Applied Science - Business Management
Virginia Western Community College
High School Diploma -
Halifax County High School