Melissa Medina Morales
Thornton,CO
Summary
Dynamic team leader with a detail-oriented approach at Walmart, excelling in performance improvement and customer focus. Successfully trained new team members, fostering a positive work environment and enhancing team productivity. Demonstrated effective conflict resolution and strategic planning skills, ensuring optimal inventory management and exceptional customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Stocking 2 Team Lead
Walmart
9901 Grant St Thornton, CO 80229 United States
11.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Accurately stocked merchandise on store shelves, ensuring product availability and optimizing inventory levels
- Consistently followed company policies related to merchandising standards including pricing accuracy shelf tag placement, and product rotation.
- Demonstrated flexibility when assisting other departments during peak business hours or special events.
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- sorted pallets and containers and transported items to the sales floor for stocking.
- provided assistant to customers with locating items.
- Disposed of damaged or effective items the correct way.
- Certified on PLE equipment.
- Worked different stations to provide optimal coverage and meet production goals.
Meat/Produce TA
Walmart
9901 Grant St Thornton, CO 80229 United States
06.2024 - 11.2024
- Fostered a positive working environment within the fresh produce department by maintaining open lines of communication with colleagues and supervisors.
- Demonstrated flexibility by adapting to changing seasonal demands or store promotions, effectively managing fluctuations in workloads or responsibilities.
- Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
- Participated in periodic inventory audits, ensuring accurate counts and records of fresh produce stock levels.
- Provided input on product ordering decisions based on customer feedback and observed shopping patterns.
- Used pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Being able to know where everything is located in the backroom and the importance of having things labeled.
- Learned how to set up mods and features according to the needs and changes the store needed.
Apparel Associate
Walmart
9901 Grant St Thornton, CO 80229 United States
11.2023 - 06.2024
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Thornton High School
9351 N Washington St Thornton CO 80229 05-2024
Skills
- Detail-Oriented Approach
- Effective Conflict Resolution
- Customer focus
- Workplace safety
- Strategic planning
- Team supervision
- Flexible schedule
- Multitasking
Certification
- Certified PLE equipment such as the electric jack and walkie stacker.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Stocking 2 Team Lead
Walmart
11.2024 - Current
Meat/Produce TA
Walmart
06.2024 - 11.2024
Apparel Associate
Walmart
11.2023 - 06.2024
High School Diploma -
Thornton High School