Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Medina Morales

Thornton,CO

Summary

Dynamic team leader with a detail-oriented approach at Walmart, excelling in performance improvement and customer focus. Successfully trained new team members, fostering a positive work environment and enhancing team productivity. Demonstrated effective conflict resolution and strategic planning skills, ensuring optimal inventory management and exceptional customer service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Stocking 2 Team Lead

Walmart
11.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Accurately stocked merchandise on store shelves, ensuring product availability and optimizing inventory levels
  • Consistently followed company policies related to merchandising standards including pricing accuracy shelf tag placement, and product rotation.
  • Demonstrated flexibility when assisting other departments during peak business hours or special events.
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
  • sorted pallets and containers and transported items to the sales floor for stocking.
  • provided assistant to customers with locating items.
  • Disposed of damaged or effective items the correct way.
  • Certified on PLE equipment.
  • Worked different stations to provide optimal coverage and meet production goals.

Meat/Produce TA

Walmart
06.2024 - 11.2024
  • Fostered a positive working environment within the fresh produce department by maintaining open lines of communication with colleagues and supervisors.
  • Demonstrated flexibility by adapting to changing seasonal demands or store promotions, effectively managing fluctuations in workloads or responsibilities.
  • Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
  • Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
  • Participated in periodic inventory audits, ensuring accurate counts and records of fresh produce stock levels.
  • Provided input on product ordering decisions based on customer feedback and observed shopping patterns.
  • Used pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Being able to know where everything is located in the backroom and the importance of having things labeled.
  • Learned how to set up mods and features according to the needs and changes the store needed.

Apparel Associate

Walmart
11.2023 - 06.2024
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Thornton High School
9351 N Washington St Thornton CO 80229
05-2024

Skills

  • Detail-Oriented Approach
  • Effective Conflict Resolution
  • Customer focus
  • Workplace safety
  • Strategic planning
  • Team supervision
  • Flexible schedule
  • Multitasking

Certification

  • Certified PLE equipment such as the electric jack and walkie stacker.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Stocking 2 Team Lead

Walmart
11.2024 - Current

Meat/Produce TA

Walmart
06.2024 - 11.2024

Apparel Associate

Walmart
11.2023 - 06.2024

High School Diploma -

Thornton High School

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