Dynamic educator and customer service professional with a proven track record at NYC Department of Education and Queens Community Bank. Specializes in curriculum design and exceptional communication, enhancing student achievement and customer satisfaction. Known for innovative teaching strategies and fostering strong relationships, significantly contributing to curriculum development and improved customer loyalty.
Overview
35
35
years of professional experience
Work History
Grade 5 Teacher
NYC Department of Education
03.1993 - 11.2024
Enhanced classroom environment by creating visually engaging bulletin boards and organizing resources for easy access.
Coordinated field trips and other experiential learning opportunities that enhanced students'' understanding of real-world applications of classroom concepts.
Strengthened classroom management skills by attending professional development workshops and implementing new strategies into daily routines.
Continuously updated knowledge of current educational trends by participating in conferences, seminars, and online courses relevant to Grade 5 teaching practices.
Performed duty of Mistress of Ceremonies for school events including graduation and honors assemblies
Implemented differentiated instruction strategies, addressing the varying learning styles of students and promoting academic success.
Established clear expectations for behavior and work ethic while maintaining a positive learning environment that fostered growth and progress.
Provided targeted support for struggling learners, resulting in improved test scores and overall performance.
Mentored new teachers to help them acclimate to the school culture, contributing to a positive work atmosphere.
Served on various committees to contribute input on curriculum development, assessment practices, and school policies.
Utilized data-driven decision making to inform instructional practices and identify areas requiring additional support or intervention.
Collaborated with colleagues to develop interdisciplinary lessons, enriching the educational experience for students.
Increased parent involvement through consistent communication, fostering strong relationships and encouraging participation in school activities.
Led after-school programs focused on reinforcing core concepts, supporting student achievement outside of regular class hours.
Established open communication and positive relationships with students, parents, peers, and administrative staff.
Customer Service
Queens Community Bank
09.1989 - 02.1993
Resolved guest inquiries punctually and politely for professional customer service.
Provided exceptional customer service while managing appointment scheduling efficiently.
Resolved guest issues with professionalism, demonstrating excellent customer service skills.
Increased repeat business through exceptional customer service and communication skills.
Education
Master of Arts - Reading Specialist
Queens College
Flushing, NY
05-1997
Bachelor of Arts - Elementary Education
Queens College
Flushing, NY
06-1992
Skills
Curriculum design
Project-based learning
Literacy development
Problem-solving skills
Oral communication
Parent-teacher collaboration
Reading instruction
Team building
Professionalism
Student Motivation
Time management abilities
Timeline
Grade 5 Teacher
NYC Department of Education
03.1993 - 11.2024
Customer Service
Queens Community Bank
09.1989 - 02.1993
Master of Arts - Reading Specialist
Queens College
Bachelor of Arts - Elementary Education
Queens College
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