Melissa Meeks
Stafford,TX
Summary
Experienced professional seeking to fill a position and to effectively build within the company. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication, sales, and problem-solving skills in the Customer Service Consultant role.
Overview
20
20
years of professional experience
Work History
Fielder
Blue Integrations
11.2022 - Current
- 100% travel
- Comprehensive knowledge of fielding process with hands on experience as built mapping
- Knowledge of cable design and the use of BlueBeam
- Able to read and interpret maps, drawings, and diagrams associated with mapping projects
- Ability to accurately update As-Built field prints with equipment & information obtained from the field walkout
- Good computer skills with proficiency in MS Excel, Word, Outlook, & PDF Editor with the ability to learn new software and technologies
- Ability to draw digitally in software programs like Bluebeam
- Highly responsible and self-motivated
- Able to work independently within minimal supervision
- Able to communicate with customers in a professional manner
Operations Supervisor
Supreme Delivery Tx LLC
11.2020 - 11.2022
- The Operations Manager, Delivery Operations is responsible for driver success at one or multiple Amazon Delivery Stations (24/7 last-mile carrier site)
- Provides leadership for the Delivery Station management team
- Responsible for setting high standards and goals for the Delivery Stations' On Road performance and ensuring that these are achieved
- Actively engage with site and regional leadership to implement improvements on behalf of drivers and customers
- Plan, direct, supervise and control the execution of all business, technical, and fiscal functions of the delivery station On-road operations
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures
- Raise the safety, quality, productivity, and capacity performance on road via regular barrier-breaking deep dives and even metric creation
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Service Merchandiser
Grocery Supply Co.
02.2019 - 11.2020
- Build rapport with store manager and employees
- Ensure that stores, shelves are stocked with the right types and quantities of products
- Display, arrange, price, and rotate products in store
- Monitor store inventory based on sales and intake
- Optimize sales volume and profitability by identifying profitable lines and bestsellers
- Make recommendations for promotional strategies using sales and pricing data
- Work and communicate with buyers, suppliers, stores, and distributors
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Travel Consultant
AffordableTours.com
11.2017 - 02.2019
- Call Center
- Built strong relationships with clients through exceptional communication and personalized service.
- Answer inbound cruise sales calls and convert into a sale
- The ability to up-sell additional products to new and existing customers (Hotels/Flights/Insurance)
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Ability to navigate through multiple sites/software applications
- Extensive knowledge of domestic and/or international destinations
- Communicate effectively to educate consumers on Travel products and services
- Accepted and processed All payment types
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Admin. Asst. II / Customer Service Rep II
Texas State Comptroller of Public Accounts
04.2014 - 01.2017
- Specializing in administrative and customer service
- Maintain records' retention on all office audit files, receipt books, deposits and deposit logs
- Maintained a professional and mature mannerism
- Answer phones daily, check voice mails and distribute messages accordingly
- Primary timekeeper
- Prepared all outgoing correspondence, inter-officer mail, and LSO shipping pouch
- Answer phones daily, check voice mails and distribute messages accordingly
- Prepared deviation memos and file for retention
- Organized and assigned complaint data base log
- Perform other office duties as they were assigned
- Accepted and processed All payment types
Lead Teller
Wells Fargo
08.2013 - 04.2014
- Secured confidential information and records using the highest of standards
- Maintained positive professional relationships with customers and coworkers
- Trained and developed incoming employees
- Handled customers' inquiries and follow up if needed
- As lead teller, managed teller line in supervisor's absence
- Accelerate team's sale with coaching and motivation to ensure line met goal
- Worked closely with Service Manager ensuring teller line was operating efficiently
- Managed and resolved customer conflicts
- Followed procedures and regulation
Customer Service Rep/Phone Sales Operator
Bestbuy
10.2009 - 08.2013
- Answered all store in-bound phone calls turning them into sales
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Creates positive and profitable customer solutions on the telephone utilizing relationship selling and other techniques
- Placed orders and took payment info while following confidentiality policies and procedure
- Received the John Anderson Legacy Stock Award for outstanding Customer Service
Call Center Customer Service Rep
NCO/BestBuy.com
07.2007 - 10.2009
- Answered in-bound phone calls turning them into sales
- Accepted and processed different payment types
- Answered questions and resolves customer inquiries and concerns
- Deliver resolutions to customers in a timely and satisfactory manner
- Develop root cause analysis on every issue to improve Geek Squad processes
- Work with business partners to resolve escalations within service level agreement time frames
- Create clear, concise, and up-to-date documentation
- Collect insights and provides feedback to the relevant teams to help our people continuously improve
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Assistant Manager
Family Dollar
08.2004 - 12.2006
- Greets and assists customers in a positive, approachable manner
- Answers questions and resolves customer inquiries and concerns
- Maintains a presence in the store by providing excellent customer service
- Ensures a clean, well-stocked store for customers
- At the direction of the Store Manager, supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures
- Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
- Followed a Planogram or model to set merchandise for better sales
- Reset merchandise when new product became available
- Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts
- Supports Store Manager in loss prevention efforts
- Assumes certain management responsibilities in absence of Store Manager
- Follows all Company policies and procedures
Education
High School Diploma -
Woodville High School
Woodville, Tx05.1998
Skills
- Customer service
- Customer support
- Customer satisfaction
- Multitasking and organization
- Client relationship management
- Telephone etiquette
- Inbound phone calls
- Sales expertise
- Call center experience
- Microsoft outlook
Accomplishments
Received the John Anderson Legacy Stock Award for outstanding Customer Service as Bestbuy's Customer Service/Sales Operator role.
Languages
English
Timeline
Fielder
Blue Integrations
11.2022 - Current
Operations Supervisor
Supreme Delivery Tx LLC
11.2020 - 11.2022
Service Merchandiser
Grocery Supply Co.
02.2019 - 11.2020
Travel Consultant
AffordableTours.com
11.2017 - 02.2019
Admin. Asst. II / Customer Service Rep II
Texas State Comptroller of Public Accounts
04.2014 - 01.2017
Lead Teller
Wells Fargo
08.2013 - 04.2014
Customer Service Rep/Phone Sales Operator
Bestbuy
10.2009 - 08.2013
Call Center Customer Service Rep
NCO/BestBuy.com
07.2007 - 10.2009
Assistant Manager
Family Dollar
08.2004 - 12.2006
High School Diploma -
Woodville High School
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