Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Meeks

Tillamook ,OR

Summary

Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate with strong organizational skills Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Hospitality Specialist

Happy Camp Hideaway
12.2021 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in procedures for improved efficiency and reduced wait times.
  • Provide housekeeping to ensure timely room turnovers and optimal cleanliness.
  • Managed reservations, confirming accurate bookings and ensuring seamless guest arrival experiences.

Front Desk Reservations Hospitality

Marriott Town Place Suites
09.2018 - 02.2020
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.


Night audit front desk shifts

Ran reports, deposits, reconciled daily accounting, prepared next day audit for daytime shift.


Worked in housekeeping as well cleaned 13 plus rooms from 11-4 pm check in time.

Ensured prompt clean rooms for guests as well as prepare rooms for any special needs as requested.


Worked the breakfast dinning room when needed. Prepared all hotel breakfast assembled

And set for guests broke down the dining room cleaned and logged daily stock for hotel breakfast and guests in room orders.

In Home Health Nurse CNA

Depart Of Human Services Oregon
04.2011 - 02.2017
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.


Provide medications as needed

Med-aide

Wound care, burn care, oxygen therapy,

Physical therapy aide in home service,

Diabetes care, insulin injections,

Educated on diabetes foods healthy diet,

Provided transport to and from doctor visits and food nutrition classes.


Logging patient care, meds, daily activity,

Medical progress and needs.

Physical Therapy Aide

Rebound Physical Therapy & Sports Performance
09.2006 - 02.2009
  • Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.


Was a certified PTA through Rebound.


Performed reception as well as typed out nightly dictation for physical therapist. Scheduled appointment verified insurance and coverages for therapy managed patient therapy plans and keeping close contact with insurance provider to ensure patient care!

Legal Secretary

Albertazzi Law Firm
02.2004 - 05.2006
  • Improved client satisfaction by providing timely and accurate legal document preparation.
  • Streamlined office procedures for increased efficiency in handling legal matters.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Reduced errors in legal documents by implementing thorough proofreading processes.

Specialized in bankruptcy law cases, for Oregon and family law for Oregon and California. Drafted legal documents for attorneys signature dictation, worked under 7 attorneys in the office two of which became judges in bend Oregon.

Scheduling clients taking payments filing documents and making deadlines at local courts


Sat with attorneys at depositions to draft later as well as provided client counseling per attorney specifications.

Investment Banker/Personal Banker

U.s Bank
04.2001 - 01.2004
  • Increased client satisfaction by effectively managing a portfolio of high-net-worth individuals.
  • Enhanced investment strategies for better returns through thorough market analysis and risk assessment.
  • Developed strong relationships with clients, providing personalized financial advice and investment recommendations.
  • Explored new investment opportunities, maintaining an up-to-date knowledge of market trends and economic developments.


• approved and sold home equity loans home loans, auto loans, cd's bonds, all credit products us bancorp offered.

Cross sell and customer retention


• bank teller, Vault teller, audit control teller training.

Front Desk Hospitality

Sunriver Resort Property Management
04.1999 - 03.2001
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.


Night audit reconciled daily operations , reconciled daily revenue, prepared next day audit.


Housekeeper

Cleaned 10-13 townhomes and or rooms

Set up upon guest requests events catered .

Education

Financial Banking - Investments And Securities

Us Bancorp
Eugene Oregon
09.2002

Business Management - Business Administration And Management

Heals Business College
Santa Rosa, CA
04.1998

Skills

  • Multi-Line Phone Systems
  • Team Leadership
  • Customer Service
  • Cross-Departmental Collaboration

Financial and Customer management

Timeline

Hospitality Specialist

Happy Camp Hideaway
12.2021 - Current

Front Desk Reservations Hospitality

Marriott Town Place Suites
09.2018 - 02.2020

In Home Health Nurse CNA

Depart Of Human Services Oregon
04.2011 - 02.2017

Physical Therapy Aide

Rebound Physical Therapy & Sports Performance
09.2006 - 02.2009

Legal Secretary

Albertazzi Law Firm
02.2004 - 05.2006

Investment Banker/Personal Banker

U.s Bank
04.2001 - 01.2004

Front Desk Hospitality

Sunriver Resort Property Management
04.1999 - 03.2001

Financial Banking - Investments And Securities

Us Bancorp

Business Management - Business Administration And Management

Heals Business College
Melissa Meeks