Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate with strong organizational skills Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Night audit front desk shifts
Ran reports, deposits, reconciled daily accounting, prepared next day audit for daytime shift.
Worked in housekeeping as well cleaned 13 plus rooms from 11-4 pm check in time.
Ensured prompt clean rooms for guests as well as prepare rooms for any special needs as requested.
Worked the breakfast dinning room when needed. Prepared all hotel breakfast assembled
And set for guests broke down the dining room cleaned and logged daily stock for hotel breakfast and guests in room orders.
Provide medications as needed
Med-aide
Wound care, burn care, oxygen therapy,
Physical therapy aide in home service,
Diabetes care, insulin injections,
Educated on diabetes foods healthy diet,
Provided transport to and from doctor visits and food nutrition classes.
Logging patient care, meds, daily activity,
Medical progress and needs.
Was a certified PTA through Rebound.
Performed reception as well as typed out nightly dictation for physical therapist. Scheduled appointment verified insurance and coverages for therapy managed patient therapy plans and keeping close contact with insurance provider to ensure patient care!
Specialized in bankruptcy law cases, for Oregon and family law for Oregon and California. Drafted legal documents for attorneys signature dictation, worked under 7 attorneys in the office two of which became judges in bend Oregon.
Scheduling clients taking payments filing documents and making deadlines at local courts
Sat with attorneys at depositions to draft later as well as provided client counseling per attorney specifications.
• approved and sold home equity loans home loans, auto loans, cd's bonds, all credit products us bancorp offered.
Cross sell and customer retention
• bank teller, Vault teller, audit control teller training.
Night audit reconciled daily operations , reconciled daily revenue, prepared next day audit.
Housekeeper
Cleaned 10-13 townhomes and or rooms
Set up upon guest requests events catered .
Financial and Customer management