Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Mefford

Woonsocket,RI

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CNA

Atria Senior Living
Barrington, RI
02.2022 - Current
  • Care for residents in assisted living facility and deliver high-quality support to meet needs.
  • Promote good oral and personal hygiene by aiding residents with shaving, bathing and teeth brushing.
  • Enhance the lives of older adults by assisting them with mobility needs and daily living activities.
  • Evaluate residents to identify and address behavioral concerns.
  • Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participate in motivating group activities with residents to boost mood, improve overall memory and provide light entertainment.
  • Reduce risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Retail Manager

Old Navy
Providence, RI
10.2011 - 11.2021
  • Exhibited excellent people skills during interaction with employees and customers.
  • Responsible for 40 employees performance, evaluations, resolved corrected actions and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Resident Services Assistant

Atria Senior Living
Barrington, RI
04.2014 - 07.2019
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Certified License - CNA

HITEP, INC
Providence RI
12.2021

High School Diploma -

Barrington High School
Barrington, RI
06.1996

Skills

  • Observation Documentation
  • Activities of Daily Living (ADL) Support
  • Documenting Behaviors
  • Preparing Meals
  • Dementia and Alzheimer's Knowledge
  • Responding to Emergencies

Certification

  • CNA - Certified Nurse Assistant
  • America Red Cross Adult and Pediatric First Aid/CPR/AED
  • Dementia Friendly America Training

Timeline

CNA

Atria Senior Living
02.2022 - Current

Resident Services Assistant

Atria Senior Living
04.2014 - 07.2019

Retail Manager

Old Navy
10.2011 - 11.2021

Certified License - CNA

HITEP, INC

High School Diploma -

Barrington High School

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