Melissa Mellor

• Account management for invoicing, payments, collections, and Independent contractor teacher payroll calculations.

• Quickbooks Online AP/AR Assistance, Setting Up Recurring Invoicing and Payments, Sending Invoicing, Manual Payments.

• Serve Clients and Independent Contractors using Multi-line Telephone system, email, and text to give information, resolve issues, take payments, answer billing questions, sales calls, and conduct interviews of prospective independent contractors/teachers.

• Data entry and notation of client conversations, emails, and texts into Zoho and Excel. Before Zoho, entered data into 3 different personalized company designed databases.

• Making sure all information is kept accurate and up to date on profile and billing updates for clients and Independent Contractors/Teachers Including applying credits, debits, and sending invoicing.

• Sending and reviewing outgoing teacher and student contracts.

• Scheduling new clients and collecting payments.

• Review updated Independent Contractor/Teacher Payroll submittal for lessons taught and look for discrepancies in lessons and amounts billed. Reach out to clients/students if there appears to be one.

• Meet Daily Deadlines and various tasks in fast paced environment and report at end of day.

• Train New Staff

• Student/Client Retention

• Compose informative Teacher Biographies to send to Students/Clients

• Being informed and up to date on Independent Contractors/Teachers to be able to conduct sales calls to clients/students with best up to date information.

• Keeping operations manual up to date, composing any new operations for the manual, and keeping outline for staff on daily tasks.

• Help design needs for database, help staff on database, test/implement database functions, and find an easy work around for staff if something is needing repair.

• Fill out and return donation request forms.

• Prepare and conduct meetings with Independent Program Developers, staff, or Owner/President.

• Run Background checks and send both direct deposits and W-9's to Independent Contractors/Teachers. Set up in database.

• Send New Independent Contractor Agreements and Renewals to teachers.

• Post Ads on Indeed and previously Craigslist for Independent Contractors/Teachers.