Melissa Mendez
Lubbock,TX
Summary
To obtain a position in which previous work experience and quick learning abilities can be used for the best interest of any business. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Creative Solutions-Lubbock Healthcare
01.2019 - Current
- Deposits monthly Social Security and/or pension checks into resident trust and writes weekly checks to pay authorized applied income (monthly resource) amount to facility
- Prepares deposits weekly for resident trust account
- Prepares checks for approved resident account disbursements weekly
- Verify resident account petty cash disbursement has proper authorization and receipts (as needed)
- Posts deposits and disbursements to individual accounts on a daily or weekly basis
- Reviews resident account trial balance and notifies resident/responsible party on low/credit balance
- Closed out discharged residents’ accounts within one month of discharge
- Allocates interest, less service charges, as interest/service charges are applied to individual resident accounts
- Prints resident account statements quarterly and prepares to mail to resident/responsible party
- Maintains patient account authorization files
- Maintains up-to-date card index of all residents
- Reconcile resident trust account detail to balances in residents’ savings, checking, and petty cash accounts
- Prepares plan of action for follow-ups of actions taken
- Recommends collection action and referral to collection agencies
- Prepares and submits applicable write-offs
- Billed and reconciled outside vendors invoices.
Business Office Manager
Gulf Coast LTC -Lubbock LTC
01.2018 - 01.2019
- Deposits monthly Social Security and/or pension checks into resident trust and writes weekly checks to pay authorized applied income (monthly resource) amount to facility
- Prepares deposits weekly for resident trust account
- Prepares checks for approved resident account disbursements weekly
- Verify resident account petty cash disbursement has proper authorization and receipts (as needed)
- Posts deposits and disbursements to individual accounts on a daily or weekly basis
- Reviews resident account trial balance and notifies resident/responsible party on low/credit balance
- Closed out discharged residents’ accounts within one month of discharge
- Allocates interest, less service charges, as interest/service charges are applied to individual resident accounts
- Prints resident account statements quarterly and prepares to mail to resident/responsible party
- Maintains patient account authorization files
- Maintains up-to-date card index of all residents
- Reconcile resident trust account detail to balances in residents’ savings, checking, and petty cash accounts
- Prepares plan of action for follow-ups of actions taken
- Recommends collection action and referral to collection agencies
- Prepares and submits applicable write-offs
- Billed and reconciled outside vendors invoices.
HUMAN RESOURCES COORDINATOR
Gulf Coast LTC for Lakeridge & Lubbock LTC
01.2015 - 01.2018
- Maintained employee files in accordance with Federal Labor regulations, Department of Health Services, & Facility policy
- Entered new hires; pay rate changes, termination information into the computer for all employees
- Reviewed applications/resumes; evaluate applicant skills and make recommendations regarding applicant qualifications
- Assisted departments with personnel/payroll related inquiries; advised and assisted on current departmental HR procedures related to employee records; coordinated activities and acts as liaison between departments and general staff
- Provided information and consultation regarding employment issues, e.g., transfers, promotion/demotion, reduction-in-force, placement, independent contractor status, etc
- Prepare, maintain or monitor various personnel and risk management programs/files
- Perform a variety of responsible office support work such as composing confidential correspondence and resolutions, preparation of spreadsheets and data entry
- Interprets applies and explains Company policies, and state and federal laws and regulations
- Maintained accurate records and files.
HUMAN RESOURCES COORDINATOR
Creative Solutions in Healthcare
01.2015 - 01.2017
- Maintained employee files in accordance with Federal Labor regulations, Department of Health Services, & Facility policy
- Entered new hires; pay rate changes, termination information into the computer for all employees
- Reviewed applications/resumes; evaluate applicant skills and make recommendations regarding applicant qualifications
- Assisted departments with personnel/payroll related inquiries; advised and assisted on current departmental HR procedures related to employee records; coordinated activities and acts as liaison between departments and general staff
- Provided information and consultation regarding employment issues, e.g., transfers, promotion/demotion, reduction-in-force, placement, independent contractor status, etc
- Prepare, maintain or monitor various personnel and risk management programs/files
- Perform a variety of responsible office support work such as composing confidential correspondence and resolutions, preparation of spreadsheets and data entry
- Interprets applies and explains Company policies, and state and federal laws and regulations
- Maintained accurate records and files
- Assist Business Office as a backup with various daily operations.
Education
Commissioned Notary
01.2026
Business Management -
South Plains College
Levelland, TX05.2024
Family Ministry -
Ohio Theological Seminary-Hispanic Christian Academy
01.2017
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Payroll Processing
- Payroll and budgeting
- Credit and collections
- Records Management
Volunteer Experience
Templo Nazaret U.M.C, The Safe Sanctuaries Volunteer Training Certificate, 03/26/10, The Lay Speaker certificate, 04/11/10, The Lay Speaker Advance certificate, 09/13/14, President of the United Methodist Woman’s Conference, Youth Sunday School teacher, Family Ministries Director
References
- Sam Schott, BOM, 806-777-1660
- Lydia Luera, ABOC, 806-559-9065
- Diane Havir, Procurment Mgr, 806-705-8596
Timeline
Business Office Manager
Creative Solutions-Lubbock Healthcare
01.2019 - Current
Business Office Manager
Gulf Coast LTC -Lubbock LTC
01.2018 - 01.2019
HUMAN RESOURCES COORDINATOR
Gulf Coast LTC for Lakeridge & Lubbock LTC
01.2015 - 01.2018
HUMAN RESOURCES COORDINATOR
Creative Solutions in Healthcare
01.2015 - 01.2017
Commissioned Notary
Business Management -
South Plains College
Family Ministry -
Ohio Theological Seminary-Hispanic Christian Academy