Melissa Mendoza
Pittsburg,CA
Summary
Driven professional with a proven track record in customer service and cash handling, honed across roles at La Flor De Mexico and other companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational abilities and empathy. Achieved notable accuracy in financial transactions, fostering repeat business and improving operational efficiency. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
9
9
years of professional experience
Work History
Cashier
La Flor De Mexico
02.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Receptionist
Servilandya Insurance
05.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Night Manager
McDonald's Restaurant
05.2015 - 05.2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Maintained accurate delivery, sales and inventory records for good stock management.
Education
High School Diploma -
Pittsburg Adult Education Center
Pittsburg, CA06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Organizational abilities
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
La Flor De Mexico
02.2019 - Current
Receptionist
Servilandya Insurance
05.2018 - 12.2018
Night Manager
McDonald's Restaurant
05.2015 - 05.2018
High School Diploma -
Pittsburg Adult Education Center
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