Melissa Mendoza
El Paso,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Pats
El Paso, TEXAS
10.2017 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
GED -
Socorro High School
El Paso, TX05-2012
Skills
- Work Planning and Prioritization
- Issue Resolution
- Staff Management
- Employee Coaching
- Sales Strategies
- Customer Service Management
- Customer experience
- Employee Scheduling
- Relationship building and management
- Inventory counting
- Sales Tracking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- CRAFTING
- READING BOOKS
- PHOTOGRAPHY
Accomplishments
PROUD SMALL BUSINESS OWNER OF MY LOVELY CRAFTS
Timeline
Assistant Store Manager
O'Reilly Auto Pats
10.2017 - Current
GED -
Socorro High School
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