Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melissa Menter

Amery,WI
Melissa Menter

Summary

I am a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships.

I am Highly-motivated with the desire to take on new challenges. I have an incredibly strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
years of professional experience

Work History

Chet Johnson And Sons Drugs
Amery, WI

Pharmacy Customer Service Representative
05.2022 - 07.2024

Job overview

  • Operated cash register to process payments from customers.
  • Trained new staff on pharmacy operations, policies and procedures.
  • Greeted customers, answered questions and provided assistance with product selection.
  • Performed other duties as assigned by management team.
  • Organized paperwork associated with pharmacy transactions.
  • Resolved customer complaints and concerns in a professional manner.
  • Verified patient insurance coverage and eligibility for prescription medications.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Maintained cleanliness of work area at all times.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Answered incoming calls promptly, courteously, and professionally.
  • Resolved customer complaints in an efficient and professional manner.
  • Answered customer questions about prescribed and OTC medications.
  • Ensured compliance with federal and state pharmacy regulations and laws.
  • Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
  • Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
  • Restocked shelves and prepared expired drugs for return.
  • Facilitated communication between patients, pharmacists, and healthcare providers.
  • Provided guidance to customers on over-the-counter medications and healthcare supplies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Power in Pink LLC
Turtle Lake, Wisconsin

Cleaning Associate
11.2021 - 05.2022

Job overview

  • Performed special projects as requested by supervisor or manager.
  • Maintained accurate records of completed work orders.
  • Sanitized all surfaces in accordance with health standards.
  • Followed established safety procedures when using chemical cleaners or operating heavy machinery and equipment.
  • Emptied trash receptacles and replaced liners as needed.
  • Replenished room amenities such as soap, shampoo, conditioner.
  • Vacuumed carpets regularly to remove dirt and debris.
  • Cleaned windows, mirrors and other glass surfaces with appropriate materials.
  • Stocked paper goods in restroom dispensers and kitchens.
  • Swept, vacuumed, mopped and polished floors using appropriate products.
  • Transported all trash from the premises to designated disposal area on a daily basis.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Cleaned and sanitized restrooms, kitchen areas, conference rooms, break rooms, and other assigned areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Kept business entrances clean, tidy and professional in appearance.

Family Dollar
Amery

Assistant Store Manager
03.2021 - 11.2021

Job overview

  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained a safe working environment by enforcing safety regulations.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Save A Lot / Amery Express
Amery, Wisconsin

Customer Service Representative
03.2019 - 04.2021

Job overview

  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

Amery High
Amery, Wisconsin

High School Diploma
05-1993

Skills

  • Verifying orders
  • Inventory counting
  • Stocking shelves
  • OTC Recommendations
  • Supporting pharmacy operations
  • Cash Handling Accuracy

Timeline

Pharmacy Customer Service Representative

Chet Johnson And Sons Drugs
05.2022 - 07.2024

Cleaning Associate

Power in Pink LLC
11.2021 - 05.2022

Assistant Store Manager

Family Dollar
03.2021 - 11.2021

Customer Service Representative

Save A Lot / Amery Express
03.2019 - 04.2021

Amery High

High School Diploma

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Melissa Menter