Melissa Meredith
Overton,TX
Summary
Skilled office clerk with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
32
32
years of professional experience
Work History
Debit Collector
Nationwide Recovery Systems
Tyler, TX
10.2016 - 11.2021
- Used scripted conversation prompts to convey current account information and obtain payments.
- Investigated accounts with balance errors using accounting software.
- Collected on past due accounts with average six months delinquency.
- Documented changes in accounts and on credit reports.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Trained new team members on scripts, company services and collection strategies.
- Achieved performance goals on consistent basis.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Identified and analyzed rejection patterns, partial denials, and denials from third parties to improve existing processes.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to approximately 50 account holders daily.
Director of Transportation
Wesley House Assisted Living
Lindale, TX
04.2021 - 08.2021
- I transported the resident to Doctor appointments and also took them shopping for their needs of the week. I would call the doctors and schedule their positions for the
- follow-ups and new works as well. one
- transportation vehicles
Special Education Paraprofessional
Arp ISD
ARP , TX
08.2019 - 08.2020
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Administered tests to class and graded papers.
- Delivered individual services and instruction support to students and coworkers.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
Bus Monitor/Substitute Teacher
Lindale ISD
Lindale, TX
08.2014 - 05.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Medical Records Clerk
CVC Cardiology
Tyler, TX
04.2016 - 09.2016
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained database for storage and retrieval of medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Used correct diagnosis-related groups based on patient encounter details.
Jailor
Smith County Sheriff's Office
TYLER, TX.
10.2014 - 10.2015
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Oversaw conduct of 150 prisoners to prevent escapes or violent behavior.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 20 inmates simultaneously.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Examined incoming and outgoing mail to detect contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Patrolled 350-square foot facility and work areas to complete headcounts of inmates.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
CNA
Hospice Of East Texas
TYLER, TX.
07.2007 - 10.2009
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
CNA
Mother Frances Hospital
TYLER, TX.
03.2004 - 07.2007
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Checked supply availability and laid out instruments for patient rooms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- [Software] to [Software] and completed subsequent training sessions in 5 days.
- Provided care to patients throughout the life span with consideration of aging processes, human development stages and culture.
- Worked with wound care nurses to complete many and wound vacs daily treatments.
- Maintained best-in-class standards for individualized care in 50-bed unit by continuously checking in with patients and families and quickly providing care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.50
- Assisted coworkers in switch from [Software] to [Software] and completed subsequent training sessions in [Number] days.
File Clerk
Maricopa County House
Phoinex, AZ
01.1990 - 10.1992
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Implemented improvements to file systems and procedures.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Trained junior clerical staff on department procedures.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Maintained physical and computer-based filing systems.
- Examined, categorized and sorted incoming documents.
- Optimized information gathering and presentations with implementation of practical filing system.
- Responded to internal and external requests for information.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Administered gathering and preparation of criminal civil, and traffic files within strict deadlines and in alignment with specific Judges's needs and requests.
- Classified files based on source, type or other details.
- Improved physical and digital filing systems with enhancements to organizational strategies.
Education
Medical Assisting
Tyler Junior College
Tyler, TX02.2017
Certified Nurses Aide
Tyler Junior College
Tyler, TX09.2002
High School Diploma -
Seton Catholic Preparatory High School
Chandler, AZ05.1985
Skills
- Problem-solving
- Time management
- Call center experience
- Till counting
- Payment schedules
- Legal compliance
Timeline
Director of Transportation
Wesley House Assisted Living
04.2021 - 08.2021
Special Education Paraprofessional
Arp ISD
08.2019 - 08.2020
Debit Collector
Nationwide Recovery Systems
10.2016 - 11.2021
Medical Records Clerk
CVC Cardiology
04.2016 - 09.2016
Jailor
Smith County Sheriff's Office
10.2014 - 10.2015
Bus Monitor/Substitute Teacher
Lindale ISD
08.2014 - 05.2019
CNA
Hospice Of East Texas
07.2007 - 10.2009
CNA
Mother Frances Hospital
03.2004 - 07.2007
File Clerk
Maricopa County House
01.1990 - 10.1992
Medical Assisting
Tyler Junior College
Certified Nurses Aide
Tyler Junior College
High School Diploma -
Seton Catholic Preparatory High School