Melissa Meridy
Adduss Healthcare
Chicago,IL
1
Certification
15
years of professional experience
Dependable retail professional with strong work ethic and consistent follow-through.,Over five years in retail, building customer service skills in fast-paced settings.,Quick learner who picks up new tasks with little delay.,Customer service and sales professional focused on supporting retention growth and revenue gains.,Motivated, organized, friendly associate with experience across diverse retail and customer service environments.
Work History
Home Health Aide
2 Years- Assisted clients with bathing, grooming, dressing, and personal hygiene while preserving dignity and comfort.
- Monitored vital signs, reported condition changes, and documented care observations accurately.
- Supported mobility, transfers, and safe ambulation using approved lifting and positioning techniques.
- Prepared nutritious meals, followed dietary restrictions, and maintained clean meal areas.
- Administered reminders for medications, appointments, and daily care routines.
- Maintained tidy living spaces through light housekeeping, laundry, and infection-control practices.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Mail Handler Assistant
1 Year 8 Months- Sorted incoming and outgoing mail for accurate distribution across dispatch and delivery streams.
- Loaded and unloaded sacks, trays, and containers to maintain steady mail flow.
- Operated mail processing equipment while following established safety and handling procedures.
- Inspected mail pieces for routing accuracy, damage, and missing postage before processing.
- Organized and transported mail containers to support efficient plant and dock operations.
- Coordinated with processing staff to resolve sorting issues and prevent workflow delays.
- Maintained orderly work areas and supported continuous operations during high-volume mail periods.
Customer Service Representative
2 Years 3 Months- Resolved billing, service, and device inquiries using account systems and policy guidelines.
- Troubleshot wireless, internet, and television issues, guiding customers through step-by-step solutions.
- Documented customer interactions accurately in CRM platforms to support seamless follow-up.
- Processed payments, adjustments, and order changes while maintaining compliance with procedures.
- Educated customers on plans, features, promotions, and available service options.
Store Associate
2 Years- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Responded to all customer inquiries thoroughly and professionally.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Maintained cleanliness and presentation of stock room and production floor.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cashier
5 Years 5 Months- Entered details such as payments, account information and call logs into the computer system.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Copied, logged and scanned supporting documentation.
- Analyzed departmental documents for appropriate distribution and filing.
- Responded to customer requests via telephone and email.
- Assisted customers by helping them to locate the products that they requested.
- Ran cash register
- Welcomed and greeted customers daily.
- Regularly checked the drawer to ensure that there were adequate cash and coin for transactions.
4 Months
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
- Ensured compliance with company service standards and inventory and cash control procedures.
- Observed customer purchases in line and differentiated between standard portions.
- Entered all sales into the cash register to ensure purchases were accurately recorded.
- Followed standardized procedures for issuing cash refunds.
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
- Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
- Built relationships with customers to increase likelihood of repeat business.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Contacted other store locations to determine merchandise availability.
- Cleaned and organized the store, including the checkout desk and displays.
- Preserved a perfect attendance record for [Number] months.
- Greeted customers in a timely fashion while quickly determining their needs.
- Welcomed customers into the store and helped them locate items.
- Engaged with customers in a sincere and friendly manner.
- Verified that all customers received receipts for their purchases.
Education
Skills
Customer-oriented
Consistently meets sales goals
Strong interpersonal skills
Planning and organization
Motivated team player
Quick learner
Creative problem solver
Credit card processing
Shipment processing
Merchandising
Multi-line phone talent
Excellent work ethic
Stocking
Credit card transactions
Retail sales
Certification
After completing 750 hours in esthetician school I received my certificate.
Aesthetic
I’m currently in the process of studying for the esthetician state board exam so that I can become certified.
Timeline
Home Health Aide
Adduss Healthcare
10.2024 - CurrentRead More
Mail Handler Assistant
United States Post Office
11.2021 - 07.2023Read More
Customer Service Representative
AT&T
03.2019 - 06.2021Read More
Store Associate
Aldi
06.2017 - 06.2019Read More
The Home Depot
11.2016 - 03.2017Read More
Cashier
Food4less
12.2011 - 05.2017Read More
John Marshall High School
Read More