Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Merriam

Melissa Merriam

Northampton,United States

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Conscientious and compassionate professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Accomplished Retail Sales Manager offering over 20 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations. Positive team manager with record of high employee retention rates. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience

Work History

Customer Service Sales Manager

Macys Department Store
Holyoke, MA
03.2008 - Current
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 40 new employees.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Manager in charge of Online pick up and Return Center
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated employees through special events and incentive programs.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Liaised between multiple business divisions to improve communications.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Department Sales Manager

Macys Department Store
Springfield, MA
07.2003 - 03.2008
  • Attracted, selected and managed high-performing Sales associates for commission beauty teams. Liaison for 8 Beauty Vendors.
  • Promoted continuing education opportunities for sales team to bolster skills and add value to department.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. Increased Sales by 30% for 5 years.

Education

Associate of Arts - Communication Studies

Holyoke Community College
Holyoke, MA

Skills

  • Personnel training and development
  • Budgeting and reporting
  • Inter-department collaboration
  • Candidate Searching
  • Employee Relations
  • Employee Hiring
  • Skilled trainer
  • Exceptional interpersonal communication
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality

Timeline

Customer Service Sales Manager

Macys Department Store
03.2008 - Current

Department Sales Manager

Macys Department Store
07.2003 - 03.2008

Associate of Arts - Communication Studies

Holyoke Community College
Melissa Merriam