Melissa Merrill
Greenwood,IN
Summary
I have been in the auto industry since 2000 in various capacities and facets of the business. I have an appreciation for details as my past shows as well as loyalty to the workplace as evidenced by handful of employers over 24 years. I have been involved in Receiving, Inventory Management, Sales, Customer Service, Ordering, Accounting, Billing and Account Management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Dispatcher Coordinator
AGS/NIPPON EXPRESS
Indianapolis, IN
05.2022 - 03.2024
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Performed administrative tasks such as scheduling appointments, setting up calls with customers.
- Updated database with information about dispatched orders, their status.
- Managed daily delivery and work schedules to maximize coverage.
Accounts Payable and Receivable Specialist
Indy Honda
Greenwood, IN
06.2021 - 04.2022
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Complied with established policies and performed bank deposits, accounts payable/receivable, invoicing, billing.
- Enter invoices into CDK for receivables and vendors to pay at by the 15th of the month.
- Used a scan gun to do weekly inventory on new and used vehicles and verified all vehicles are accounted for.
- Do warranty cancellations for customers cancelling their car warranties.
Parts Counter Person
Indy Honda
Indianapolis, IN
04.2015 - 06.2021
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Assisted wholesale customers in finding appropriate parts promptly.
- Invoiced parts to be ordered and delivered next day.
- Helped service technicians with finding parts and prices to their customers.
- Lifted and stocked fluids, batteries, parts to techs to complete their work.
- Did monthly parts return back to Honda and did paperwork to take part numbers and inventory out of the system.
- Talked to vendors and order aftermarket parts and well as other Honda dealers to pick up parts.
- Used a pallet jack to move pallets to different locations within the dealership.
Parts Advisor
Abra Auto Body
Fishers, IN
04.2020 - 04.2021
- Inspected parts with techs for defects, removing damaged parts and replacing with new ones.
- Ordered parts from various distributors to fulfill demands.
- Entered invoices into system to balance out RO's for jobs.
- Order paint and supplies for the techs and paint preparers.
- Returned parts back to vendors.
- Helped up front to check in cars for customers wanting to drop off for repair.
- Answered phones and made appointments for customers for estimates.
Education
High School Diploma -
Portage High School
Portage, IN06.2018
No Degree - Undecided
Purdue University Calumet
Hammond, INSkills
- Proactive and Self-Motivated
- Accounts Payable
- Customer Relations
- Inventory Management
- Purchase Orders
- Scheduling expertise
- Microsoft Usage
- Dispatching procedures
- Processing orders
Timeline
Dispatcher Coordinator
AGS/NIPPON EXPRESS
05.2022 - 03.2024
Accounts Payable and Receivable Specialist
Indy Honda
06.2021 - 04.2022
Parts Advisor
Abra Auto Body
04.2020 - 04.2021
Parts Counter Person
Indy Honda
04.2015 - 06.2021
High School Diploma -
Portage High School
No Degree - Undecided
Purdue University Calumet