Melissa Meschke Smith
Menlo Park,CA
Summary
Experienced professional with a background in office administration, sales, and management, driven by a passion for healthcare. Known for meticulous attention to detail and a commitment to excellence, seeking to bring expertise to a collaborative healthcare team focused on supporting children and families. Eager to contribute to a role that fosters professional growth and development.
Overview
13
13
years of professional experience
Work History
Patient Counselor/Patient Services Manager
ScottHyver VisionCare
Daly City, Santa Clara, San Ramon, CA
03.2015 - 10.2024
- Managed a team of Program Managers, overseeing training, performance, and patient scheduling to ensure an exceptional patient experience
- Maintained strong relationships with patients and their families by coordinating and scheduling all pre-operative, surgical, and post-operative appointments, ensuring a smooth and supportive experience throughout their care journey
- Provided ongoing care and support for post-surgical patients, managing follow-up appointments and coordinating long-term scheduling for up to 10-20 years after their initial surgery to ensure continued patient satisfaction and optimal outcome
- Led initiatives to improve communication between patients, healthcare providers, and administrative staff through co-management relationships
- Risk Management: Identified and addressed potential quality and satisfaction issues, collaborating with senior management to implement protocols that ensured service quality
- Expertly managed and supported a high volume of patients, skillfully guiding clients through the entire process of preparing for laser vision surgery, from initial consultation to scheduling and financing
- Achieved and maintained an impressive 72%+ sales conversion rate each quarter, reflecting strong communication and relationship-building skills
- Efficiently managed multiple doctors’ schedules, enhancing organizational flow for all appointments
Office Administrator
Plaza Optometry
San Diego, CA
05.2014 - 03.2015
- Oversaw doctor's schedules with over 30 patients, maintained welcoming office environment, verified insurance eligibility, tracked customer orders, and administered patient pre-testing
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Pre-Kindergarten Teacher
Creative Children's Learning Center
Redwood Shores, CA
10.2011 - 05.2014
- Implemented a NAEYC-based emergent curriculum for over 20 students, monitored individual progress, and effectively communicated results and developments to parents during conferences
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
Education
Bachelor of Arts - Child and Adolescent Development
San Jose State University
San Jose, CA05.2011
Skills
- Healthcare Software Proficiency (Compulink, NexTech)
- VSP Insurance Eligibility
- Detail-oriented
- Scheduling
- Customer Relationship Management
- Conflict Resolution
- Team Collaboration
- Family support
- Time Management
- Team Collaboration
- Team Collaboration
- Quick Learner
- Family support
- Time management
References
AVAILABLE UPON REQUEST
Timeline
Patient Counselor/Patient Services Manager
ScottHyver VisionCare
03.2015 - 10.2024
Office Administrator
Plaza Optometry
05.2014 - 03.2015
Pre-Kindergarten Teacher
Creative Children's Learning Center
10.2011 - 05.2014
Bachelor of Arts - Child and Adolescent Development
San Jose State University