Melissa Messana
Tonawanda,NY
Summary
Hardworking Deputy Director with wealth of continual process and operation improvement experience. Successfully oversees daily operations, planning and quality control and develops and monitors resources. Broad history in establishing standard operating procedures and tracking and reporting processes, tools and information flows. Actively engages direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency of leaders.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Director of Office of Emergency Management
City Of Tonawanda
2022.10 - Current
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with the city's mission and vision.
- Coordinated cross-functional teams to successfully execute large-scale events within the City of Tonawanda.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
- Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
Emergency Services Dispatcher
City Of Tonawanda Police And Fire
2015.11 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Provided life-saving instructions to callers with medical emergencies while awaiting paramedic arrival.
- Coordinated multi-agency responses for large-scale disasters or incidents, facilitating effective communication among various departments.
- Ensured timely assistance to callers in crisis by adhering to strict response time guidelines.
- Supported fellow dispatchers during peak call times, ensuring all calls were answered promptly and efficiently.
- Promoted a culture of teamwork within the dispatch center, fostering strong working relationships among colleagues.
- Maintained up-to-date knowledge of local geography, ensuring accurate directions for emergency personnel.
Emergency Services Dispatcher
Rural Metro Medical Services
2010.04 - 2016.04
- Received 911 and non-emergency calls and dispatched calls to appropriate ambulances on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from other emergency dispatch centers and firefighting crews.
- Educated community members on importance of 911 usage as part of public awareness campaigns.
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Education
Associates Degree in Business Administration - Business Administration And Management
Erie Community College
Buffalo, NY06.1996
Skills
- Strategic Planning
- Change Management
- Program Management
- Program implementation
- Process updates
- Organizational Development
- Emergency Services background
- Employee Relations
- Crisis Management
- Workforce Planning
- Media Relations
- Staff Management
Affiliations
- President of Fire Service Women of New York State
Certification
Incident Tactical Dispatcher (INTD) - November 2023
Leadership, Accountability, Courage and Knowledge - October 2022
Leadership So Everyone Goes Home - October 2022
Battery Emergencies & Electrical Storage Systems - September 2023
FEMA Certificates Following:
IS-100
IS-144
IS-200
IS-700
IS-800
IS-806
IS-907
IS-1200
IS-2200
FireFighter 1 - 2009
EMT-B - 2009 thru 2018
EMD - 2010 until Current
Timeline
Deputy Director of Office of Emergency Management
City Of Tonawanda
2022.10 - Current
Emergency Services Dispatcher
City Of Tonawanda Police And Fire
2015.11 - Current
Emergency Services Dispatcher
Rural Metro Medical Services
2010.04 - 2016.04
Associates Degree in Business Administration - Business Administration And Management
Erie Community College
Incident Tactical Dispatcher (INTD) - November 2023
Leadership, Accountability, Courage and Knowledge - October 2022
Leadership So Everyone Goes Home - October 2022
Battery Emergencies & Electrical Storage Systems - September 2023
FEMA Certificates Following:
IS-100
IS-144
IS-200
IS-700
IS-800
IS-806
IS-907
IS-1200
IS-2200
FireFighter 1 - 2009
EMT-B - 2009 thru 2018
EMD - 2010 until Current
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