Melissa Mettler
Bronx ,NY
Summary
Certified EEG technician with 10 years of experience in the medical industry. Eligible for registration. Proficient in EEG electrode application, artifact recognition and various machines ( Natus, EPIC, Xltek etc…). Able to perform routine, ambulatory, video, and trained in ECS eeg protocols. Capable of generating accurate reports and troubleshooting equipment, ensuring accurate data collections for patient diagnostics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Epilepsy Coordinator
Westchester Medical Center
04.2022 - 11.2024
- Managed scheduling for outpatient and inpatient admissions (Adults/Pediatrics)
- Obtained authorization for inpatient Long-Term Monitoring (LTM) and outpatient EEG studies
- Maintained monthly spreadsheets tracking all surgery cases
- Participated in weekly meetings to address programmatic priorities
- Communicated with referring doctors to obtain patient records and provided timely patient reports
- Served as administrative assistant to the Chief Neurologist
- Scheduled interviews for candidates within the department
- Managed spreadsheets for National Association of Epilepsy Centers (NAEC) reporting
- Worked with patient placement to maintain volume and scheduling efficiency
Credit & Collection Analyst
Westchester Medical Center
10.2020 - 04.2022
- Verified patient insurance coverage
- Reviewed CPT and diagnosis codes to ensure accurate and billable claims
- Cross-referenced authorizations against approved CPT codes
- Added insurance information to patient accounts
- Contacted insurance companies to obtain retroactive authorizations
Senior Patient Service Representative (Liver Transplant)
Westchester Medical Center
05.2019 - 10.2020
- Scheduled patient appointments for the transplant program
- Obtained authorizations for various tests across multiple insurance plans
- Coordinated scheduling with physicians and laboratories
- Verified insurance eligibility and maintained accurate patient records
- Managed a high volume of patient appointments
- Added and verified insurance information within patient accounts
Patient Account Representative
Nyack Hospital
04.2012 - 03.2019
- Followed up with insurance companies regarding denied or underpaid claims
- Filed appeals for denied claims based on authorization, medical necessity, or experimental status
- Verified insurance and collaborated with payers to resolve reimbursement issues
- Processed high volumes of outpatient and inpatient claims to maintain revenue flow
- Adjusted claims to include appropriate rate codes, value codes, and modifiers
Education
EEG Technologist Program -
NeuroDiagnos Tech
Hempstead, NY03.2025
Skills
- EEG Technology & Recording
- Patient Coordination & Scheduling
- Insurance Verification & Billing
- Team Collaboration
- Problem Solving & Troubleshooting
- Administrative Support
- Proficient in MS Word
- Proficient in Excel
- Proficient in Natus EEG systems
Certification
- Certified EEG Technologist, 03/08/25
- CPR Certified (AHA), 2024
- Member, ASET (American Society of Electroneurodiagnostic Technologists), 2025
- NCV, in process
Timeline
Epilepsy Coordinator
Westchester Medical Center
04.2022 - 11.2024
Credit & Collection Analyst
Westchester Medical Center
10.2020 - 04.2022
Senior Patient Service Representative (Liver Transplant)
Westchester Medical Center
05.2019 - 10.2020
Patient Account Representative
Nyack Hospital
04.2012 - 03.2019
EEG Technologist Program -
NeuroDiagnos Tech
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