Melissa Meyer
Simsbury,CT
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
27
27
years of professional experience
Work History
Customer Service Representative II
Oatey, Co.
Farmington, CT
11.2021 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Owner/Manager
Simsbury Pet Sitters
Simsbury, CT
09.2002 - 11.2021
- Responsible for business development and service for over 50 clients
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
- Responsible for all accounts receivable and tracking of invoices and payments
Assistant to Principal Architect
Kvell Corcoran Architects
Washington D.C., DC
02.1997 - 05.2000
- Managed Principal Architect's calendar understanding the changing nature of priorities
- Traveled with architects to project sites to perform inspections, provide detailed punch lists and capture pertinent information
- Coordinated staff architects and engineers production, receipt, and shipment of blueprints to clients
- Assist with the creation of documents including specifications, bid documents and submittals
Education
Bachelor of Arts - Human Services
Notre Dame of Maryland University
Baltimore, MD12-2000
Skills
- Customer Relationship Management
- Executive Administrative Support
- Excellent Communication Skills
- Cross-Functional Collaboration
- Excellent Written Communication
- Microsoft Office Suite
- Order Processing
- Order Fulfillment
- Office equipment proficiency
- Project management abilities
- Appointment Scheduling
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
Timeline
Customer Service Representative II
Oatey, Co.
11.2021 - Current
Owner/Manager
Simsbury Pet Sitters
09.2002 - 11.2021
Assistant to Principal Architect
Kvell Corcoran Architects
02.1997 - 05.2000
Bachelor of Arts - Human Services
Notre Dame of Maryland University
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