Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Meyer

Pensacola,FL

Summary

Retail professional with extensive operations and leadership experience. Demonstrated success in improving store performance through effective team collaboration and strategic initiatives. Skilled in inventory management, customer service, and staff training. Adaptable to dynamic environments, consistently meeting business objectives.

Overview

19
19
years of professional experience

Work History

Mobile Technician

MarketSource
11.2024 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Collaborated with colleagues to develop best practices for common mobile device issues, raising overall service quality.
  • Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
  • Pursued continuous professional development opportunities, enhancing personal skills and staying at the forefront of industry expertise.
  • Enhanced customer satisfaction by providing timely and efficient mobile device repairs.

Brand Ambassador

Star One Events, LLC
04.2016 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.

Assistant Store Manager

The Body Shop
03.2006 - 11.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Evans High School
4550 Cox Rd, Evans GA 30809
06-1998

Skills

  • Mobile networking and accessories
  • Remote support and troubleshooting
  • Data recovery techniques
  • Effective communication skills
  • Team leadership
  • Goal orientation
  • Brand awareness strategies
  • Customer engagement and service

Timeline

Mobile Technician

MarketSource
11.2024 - Current

Brand Ambassador

Star One Events, LLC
04.2016 - Current

Assistant Store Manager

The Body Shop
03.2006 - 11.2016

High School Diploma -

Evans High School

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Melissa Meyer