Front Desk Agent
Residence Inn Marriott
Melissa Meyer
Huntington Beach,CA
Summary
Dynamic professional with expertise in marketing and customer service, honed at Deltek. Proven ability to enhance brand visibility and customer engagement through strategic initiatives. Skilled in market research and relationship building, with proficiency in Microsoft Office. Adept at fostering team collaboration and driving results, contributing to a 20% increase in customer satisfaction.
Work History
Activities Director
Manor Care
- Coordinated off-site activities and accompanied residents throughout excursions.
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Documented preferences and helped develop relevant activities.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Created and delivered recreational programs for small and large groups of residents.
- Supervised Activities Assistant and conducted performance evaluations.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Marketing Administrator
Deltek
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Conducted market research to assess customer needs and preferences.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Business Development Manager
TruSecure
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
Artist Manager
MusicWorks
- Collaborated with design team to create visuals for various marketing campaigns.
- Distributed advertising and marketing collateral to store locations.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Conducted market research and analysis to identify consumer trends and preferences.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Education
Bachelor Of Arts - Psychology
George Mason University
Fairfax, VASkills
- Automated telephone systems
- Credit and cash payments
- Guest amenities
- Safety and security procedures
- Training and mentoring
- Marketing
- Front desk management
- Administrative skills
- Front office support
- Hospitality best practices
- Administrative support
- Information protection
- Customer service
- GoConcierge
- Microsoft office
- Guest services
- Hospitality service expertise
- Hospitality services
- Cash handling
Timeline
Front Desk Agent
Residence Inn Marriott
Activities Director
Manor Care
Marketing Administrator
Deltek
Business Development Manager
TruSecure
Artist Manager
MusicWorks
Bachelor Of Arts - Psychology
George Mason University
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