Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Miceli

Grandy,North Carolina

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hostess/Retail Sales Associate

Avenue Grille and Goods
Manteo, NC
03.2023 - 11.2023
  • Ensured compliance with health and safety regulations at all times; 100% Inspection Score
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Assisted staff by serving food and beverages or bussing tables.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Tracked seated guests and available seating using computer-based and mobile software.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Assigned patrons to suitable tables according to server rotation.
  • Operated point-of-sale systems accurately to process payments from retail customers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers upon entering the store and provided assistance.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

Bachelor of Science - Teacher of The Handicapped

Monmouth University
West Long Branch, NJ
05-1999

Skills

  • Positive and Professional
  • Interpersonal and Written Communication
  • Teamwork

Certification

  • TLC Drinks: Bartending and Mixology
  • NC Responsible Serving Certification

Timeline

Hostess/Retail Sales Associate

Avenue Grille and Goods
03.2023 - 11.2023

Bachelor of Science - Teacher of The Handicapped

Monmouth University
Melissa Miceli