Melissa Michalczyk
PALMYRA
Summary
Dynamic leader with a proven track record at The Palmyra Venue, adept in operations management and relationship building. Spearheaded strategic initiatives to enhance customer satisfaction and achieve financial growth. Excelled in contract management and team motivation, driving brand awareness and revenue generation with a keen eye for detail and scheduling.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
14
14
years of professional experience
Work History
Owner
The Palmyra Venue
01.2019 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Director
All American Home Care
04.2017 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Hired, trained and built high-performing team of sales representatives.
- Exceeded sales goals through effective time management and resource allocations.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
Owner
State Street Events
04.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Associate of Arts -
Community College of Philadelphia
Philadelphia, PA02-2008
Skills
- Relationship building
- Client service
- Operations management
- Business management
- Contract management
- KPI management
- Design coordination
- Attention to detail
- Scheduling
Timeline
Owner
The Palmyra Venue
01.2019 - Current
Sales Director
All American Home Care
04.2017 - Current
Owner
State Street Events
04.2011 - Current
Associate of Arts -
Community College of Philadelphia
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