MELISSA MICHELKAMP
DeKalb,IL
Summary
Dynamic CMS Developer with a proven track record at Purdue University Global, adept at enhancing user experience through responsive design and effective problem-solving. Skilled in content management systems and digital marketing strategies, I successfully increased brand awareness and engagement, leveraging tools like Google Analytics and Adobe Creative Suite to drive impactful results.
Overview
27
27
years of professional experience
Work History
Waitstaff
Old Towne Pub
Wasco, IL
06.2024 - Current
- Delivered exceptional service to customers through in-person and phone interactions.
- Organized and prioritized tasks to efficiently meet service objectives.
- Maintained composure during peak periods, ensuring high-quality customer service.
CMS Developer
Purdue University Global
06.2018 - 11.2024
- Managed production of online classrooms through collaboration with Curriculum Team.
- Executed front-end web development on Brightspace platform to enhance user interface.
- Debugged application functionality to identify improvement areas.
- Refactored codebase for improved readability and maintainability.
- Established coding standards and best practices within team environment.
- Resolved course-related issues from students and faculty to enhance technical support.
- Identified process improvement opportunities to reduce support calls.
- Developed community engagement platform to foster interaction within department.
Bartender
Knuckleheads Tavern
Elburn, IL
04.2020 - 06.2024
- Delivered exceptional customer service, significantly enhancing guest experiences.
- Managed bar inventory, ensuring timely restocking of supplies.
- Operated cash register and Point of Sale (POS) system, maintaining balanced transactions.
- Multitasked effectively in a fast-paced environment to prioritize guest needs.
Waitstaff
Wildwood
Geneva, IL
02.2016 - 04.2020
- Engaged customers through effective interpersonal skills to enhance service experience.
- Recognized by management for delivering exceptional customer service consistently.
- Prioritized and organized tasks to achieve service goals efficiently.
Digital Media Consultant
Remote, IL
03.2010 - 06.2018
- Developed targeted digital marketing strategies for diverse clients across multiple industries.
- Created and managed engaging content on various social media platforms.
- Optimized website performance using SEO techniques and enhancing user experience.
- Provided strategic guidance on technology integration within existing marketing frameworks.
- Coordinated design and development of websites, landing pages, mobile applications, and digital assets.
- Conducted training sessions for clients on effective usage of digital media best practices.
- Researched industry trends to maintain competitive edge in innovation and technology adoption.
- Crafted email marketing campaigns with segmentation targeting based on customer demographics.
CMS Developer
LaSalle Network
07.2016 - 10.2017
- Transitioned digital content from previous CMS to Brightspace for Purdue Global.
- Collaborated with project managers, designers, and developers to enhance task efficiency.
- Worked alongside systems analysts and engineers to identify limitations and develop solutions.
- Coordinated testing and validation procedures throughout software development lifecycle.
- Devised automation and recovery protocols to safeguard data integrity.
- Established performance standards and documented system specifications.
Bartender and Waitstaff
Tapa La Luna
DeKalb, IL
05.2013 - 02.2016
- Assisted customers with drink selections based on preferences and trends.
- Provided excellent customer service, creating a welcoming atmosphere for patrons.
- Supported the marketing team in daily administrative tasks.
Digital Production Coordinator
Watt Global Media
Rockford, IL
05.2007 - 11.2013
- Collaborated with clients to develop impactful digital marketing campaigns.
- Administered mass email and web hosting systems to ensure reliable communication.
- Managed production of digital magazines from concept through distribution.
- Designed, developed, and implemented mass email promotions to drive engagement.
- Guided best practices for creating high-quality digital content across teams.
- Analyzed performance metrics data to inform future project strategies.
- Coordinated digital production projects, ensuring timely completion and quality standards.
- Conducted regular audits of digital assets stored in various databases.
Serving Manager
Johnny’s Charhouse and Martini Bar
DeKalb, IL
05.2009 - 05.2013
- Trained staff on menu knowledge and customer service techniques to enhance guest experience.
- Facilitated training sessions for new hires on POS systems and back of house operations.
- Ensured compliance with health and safety regulations to maintain operational standards.
- Supervised front of house operations including seating arrangements and table set-ups.
- Organized weekly shift schedules for serving staff based on business requirements.
- Managed busing of tables to optimize dining area efficiency.
Waitstaff
St. Charles Place Steak House and Banquets
St. Charles, IL
09.2003 - 05.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Teacher Assistant
Northern Illinois University
DeKalb, IL
08.2006 - 05.2007
- Supported students in software applications, digital portfolio assembly, and web design fundamentals.
- Aided teachers in developing instructional materials and organizing classroom activities.
- Facilitated small group learning sessions to reinforce lesson objectives.
AADR Assistant
Northern Illinois University
DeKalb, IL
05.2004 - 05.2007
- Coordinated AADR public relations campaign to enhance campus involvement initiatives.
- Composed press releases to effectively communicate program details.
- Designed promotional materials to attract student engagement.
- Compiled and executed presentations to showcase program benefits.
- Achieved 50% increase in attendance for campus events, boosting brand awareness.
Bartender and Waitstaff
Eduardo’s Mexican Restaurant
DeKalb, IL
05.1999 - 09.2003
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
Waitstaff
McDuffy’s Family Restaurant
DeKalb, IL
08.1998 - 05.1999
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Post Graduate Coursework - Communication Studies
Northern Illinois University
DeKalb, IL05.2008
Bachelor of Arts Degree - Communication Studies
Northern Illinois University
DeKalb, IL05.2006
Skills
- Marketing strategy development
- Brand management
- Integrated analytics
- Database management
- Social media oversight
- Content marketing
- Responsive web design
- SEO and SEM management
- Content management systems
- Learning management systems
- Salesforce CRM
- Email marketing platforms
- HTML and CSS proficiency
- JavaScript programming
- Google Ads and hosting
- Google Analytics expertise
- Adobe Creative Suite proficiency
- Proficiency in Microsoft Word
Additional Work Experience
- Waitstaff, Old Towne Pub and Grill, Wasco, IL, 06/01/24, Current
- Managing Bartender, Knuckleheads Tavern, Elburn, IL, 04/01/20, 06/30/24
- Waitstaff, Wildwood, Geneva, IL, 02/01/16, 04/30/20
- Bartender and Waitstaff, Tapa La Luna, DeKalb, IL, 05/01/13, 02/29/16
- Serving Manager, Johnny’s Charhouse and Martini Bar, DeKalb, IL, 05/01/09, 05/31/13
- Waitstaff, St. Charles Place Steak House and Banquets, St. Charles, IL, 09/01/03, 05/31/09
- Bartender and Waitstaff, Eduardo’s Mexican Restaurant, DeKalb, IL, 05/01/99, 09/30/03
- Waitstaff, McDuffy’s Family Restaurant, DeKalb, IL, 08/01/98, 05/31/99
Timeline
Waitstaff
Old Towne Pub
06.2024 - Current
Bartender
Knuckleheads Tavern
04.2020 - 06.2024
CMS Developer
Purdue University Global
06.2018 - 11.2024
CMS Developer
LaSalle Network
07.2016 - 10.2017
Waitstaff
Wildwood
02.2016 - 04.2020
Bartender and Waitstaff
Tapa La Luna
05.2013 - 02.2016
Digital Media Consultant
03.2010 - 06.2018
Serving Manager
Johnny’s Charhouse and Martini Bar
05.2009 - 05.2013
Digital Production Coordinator
Watt Global Media
05.2007 - 11.2013
Teacher Assistant
Northern Illinois University
08.2006 - 05.2007
AADR Assistant
Northern Illinois University
05.2004 - 05.2007
Waitstaff
St. Charles Place Steak House and Banquets
09.2003 - 05.2009
Bartender and Waitstaff
Eduardo’s Mexican Restaurant
05.1999 - 09.2003
Waitstaff
McDuffy’s Family Restaurant
08.1998 - 05.1999
Post Graduate Coursework - Communication Studies
Northern Illinois University
Bachelor of Arts Degree - Communication Studies
Northern Illinois University
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