Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Melissa Middleton

Hindsboro,Illinois

Summary

Proficient and Caring nursing team member possessing extensive experience with patient care in patient-facing medical settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

11
11
years of professional experience

Work History

Patient Care Technician - CCHT

DaVita
Champaign, United States
09.2019 - Current
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.
  • Performed routine quality control and safety checks on all equipment.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Safely transported, transferred, and positioned patients on chairs for treatment.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
  • Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Recorded client data on hemodialysis flow chart.
  • Provided in-patient care for a large number of dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.

Assistant Director

Oaks Manor
Oakland , Illinois
08.2018 - 09.2019
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Front End Customer Service Associate

McDonald's
Charleston, IL
09.2016 - 03.2019
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.

CNA

Hilltop Nursing Home
Charleston, IL
04.2018 - 12.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.

CNA

Shelbyville Manor
Shelbyville, IL
01.2018 - 04.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Facilitated personal hygiene management, feeding and ambulation.

Phlebotomist

Quest Diagnostics
Las Vegas, NV
06.2006 - 12.2009
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.

Education

Certificate - Certified Nurse's Assistant

Lake Land College
Mattoon, IL
01.2018

Certificate - Phlebotomy

Pima Medical Institute
Las Vegas, NV
2006

Skills

  • Self-motivated professional
  • Excellent work ethic
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • Customer Service
  • Conflict Resolution
  • Flexible & Adaptable

Timeline

Patient Care Technician - CCHT

DaVita
09.2019 - Current

Assistant Director

Oaks Manor
08.2018 - 09.2019

CNA

Hilltop Nursing Home
04.2018 - 12.2018

CNA

Shelbyville Manor
01.2018 - 04.2018

Front End Customer Service Associate

McDonald's
09.2016 - 03.2019

Phlebotomist

Quest Diagnostics
06.2006 - 12.2009

Certificate - Certified Nurse's Assistant

Lake Land College

Certificate - Phlebotomy

Pima Medical Institute

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Melissa Middleton