Melissa Middleton
Milton,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Loan Sale/Loan Funding Team
GMFS, LLC
Baton Rouge, LA
08.2016 - Current
- Reconcile outgoing wires with Warehouse Banks and Input all Data into Loan operating system
- Produced detailed and relevant reports for use in making business decisions.
- Correspond with Investors for loan purchase
- Write, Update and Organize policies and procedures
- Train new employees
- Interact with other departments to insure files are compliant
- Audit Notes, mortgage and title policies and sold
- Prepare and ship collateral packages
- Reconcile Excel reports
Office Administrative Assistant
La State Board of Private Security
Baton Rouge, LA
07.2011 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information on opening a new company.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Maintained Security Company files for licensing and training
- Data collection and Law Research for the changing security company needs
Office Manager/Administrative Assistant
PS Safety and Risk Management
Baton Rouge, LA
09.2010 - 03.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Open, distribute and handle all mail
- Organize drug screens and order supplies
Administrative Office Manager
Omni Safety and Risk Management
Baton Rouge
06.2008 - 01.2010
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Made Appointments, scheduled training classes, tracked expenses, credit card receipts and payments, booked travel arrangements
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Maintained all day-to-day office operations(phones, mail, payments, emails, scanning, shipping)
Mortgage Loan Closer
GMFS, LLC
Baton Rouge, LA
05.1998 - 02.2008
- Coordinated post-closing activities such as disbursement of funds, trail docs, and delivering final documentation to borrowers/closing agents.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Data Entry, problem solving, balance accounts, verify wiring instructions
- Assist management developing department procedure
Head Teller
City National Bank of Baton Rouge
Baton Rouge, LA
11.1991 - 05.1998
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored junior tellers, fostering professional development and growth within the team.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Investigated and promptly resolved issues with patron accounts.
Education
No Degree - General Studies
Denhma Springs High School
Denham Springs05.1984
Skills
- Training and coaching
- Process Documentation
- Team Building and Motivation
- Data Collection
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
Timeline
Loan Sale/Loan Funding Team
GMFS, LLC
08.2016 - Current
Office Administrative Assistant
La State Board of Private Security
07.2011 - 08.2016
Office Manager/Administrative Assistant
PS Safety and Risk Management
09.2010 - 03.2011
Administrative Office Manager
Omni Safety and Risk Management
06.2008 - 01.2010
Mortgage Loan Closer
GMFS, LLC
05.1998 - 02.2008
Head Teller
City National Bank of Baton Rouge
11.1991 - 05.1998
No Degree - General Studies
Denhma Springs High School