Melissa Mikel
Potomac,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Food Safety Manager
PepsiCo – Quaker Foods
Danville, IL
01.2021 - Current
- Assisted with developing new processes necessary for maintaining compliant operations based on changes made by regulatory authorities.
- Conducted food safety assessments to ensure compliance with local, state and federal regulations.
- Developed and implemented comprehensive food safety policies and procedures.
- Investigated customer complaints regarding food safety issues.
- Evaluated results of inspections conducted by auditing agencies to identify potential areas for improvement in sanitation, storage, and production processes.
- Collaborated with internal teams to develop corrective action plans when non-conformances were identified during inspection or audit activities.
- Facilitated team meetings with staff members responsible for implementing food safety initiatives within the organization.
- Identified opportunities for continuous improvement in existing processes related to food safety management systems.
Quality Manager
PepsiCo – Quaker Foods
Danville, IL
04.2020 - 01.2021
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Trained and developed employees in effort to contribute to overall professional growth.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Production Business Unit Leader
PepsiCo - Quaker Foods
Danville, IL
06.2019 - 04.2020
- Coordinated and managed a team of 50+ employees to ensure successful completion of business objectives.
- Developed strategies for increasing efficiency, reducing costs and improving customer satisfaction.
- Conducted regular meetings with staff members to discuss progress on projects, identify potential issues and provide guidance.
- Created performance metrics to measure success of business unit initiatives.
- Oversaw recruitment activities including interviewing, selecting and onboarding new personnel.
- Provided leadership training to team members on topics such as communication, problem solving and decision making skills.
- Evaluated employee performance and provided feedback on areas of improvement.
- Oversaw scheduling and implementation of weekly maintenance projects while forecasting and targeting potential issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each period.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Productivity Leader
PepsiCo - Quaker Foods
Danville, IL
04.2014 - 07.2017
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored workflow processes and identified areas of improvement.
- Provided guidance and support to team members on operational issues.
- Coached and mentored individuals on professional development goals.
- Facilitated collaboration between departments to ensure successful project completion.
- Identified training needs for staff members and developed appropriate programs.
- Managed budgets effectively while ensuring quality standards are met.
- Monitored employee productivity to provide constructive feedback and coaching.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Quality Resource
PepsiCo - Quaker Foods
Danville, IL
06.2010 - 04.2014
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Conducted regular audits to ensure compliance with quality standards.
- Monitored production processes for efficiency and accuracy.
- Investigated customer complaints regarding product quality.
- Trained personnel in the use of testing equipment and techniques.
- Ensured that corrective actions were taken when necessary.
- Created reports on quality assurance results and presented them to production management teams.
- Performed root cause analysis investigations into non-conforming products or processes.
- Participated in internal and external audits as needed.
- Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
- Managed test plan creation, development of scripts and coordination of production testing.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
Finance Inventory Specialist
PepsiCo - Quaker Foods
Danville, IL
04.2007 - 06.2010
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Supported the team on the shift to SAP from Legacy systems.
- Created reports on inventory activity, shortages, overages..
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
- Collaborated with other departments to coordinate replenishment activities as required.
- Performed root cause analysis of variances between actual vs expected results.
- Participated in physical inventory counts to keep information accurate and current.
Quality Technician
PepsiCo - Quaker Foods
Danville, IL
08.2004 - 04.2007
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Reviewed supplier documentation for compliance with standards, regulations, and specifications.
- Monitored production processes to identify potential quality issues and recommend solutions.
- Performed calibration checks on measuring instruments used in the production process.
- Provided technical support to other departments regarding product quality issues.
- Generated statistical reports based on collected data from tests performed on products or components.
Store Manager
Lemstone Books and Gifts
Danville, IL
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Quality Lead
Stokely USA
Hoopeston, IL
- Conducted quality control inspections and audits to ensure compliance with established standards.
- Provided guidance to production teams on best practices for ensuring consistent product quality.
- Monitored the implementation of process changes to optimize efficiency and effectiveness.
- Ensured that all products meet industry standards, regulations, and customer requirements prior to release.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
Education
Bachelor of Business Degree -
Eastern Illinois University
Skills
- Project Management
- Quaker Leadership Development Team
- People Management – both hourly and salaried
- Standards Development
- Production Support
- Quality Assurance
- Process Optimization
- Regulatory Compliance
References
Available upon request
Certification
· Green Belt Certification (LSS)
· Kaizen Leader Certification (LSS)
· FSPCA Preventive Controls for Human Food Certification
Preventive Controls Quality Inspector (PCQI)
· Illinois Grain Handler Certification
· HAACP Certification
· Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Timeline
Quality Food Safety Manager
PepsiCo – Quaker Foods
01.2021 - Current
Quality Manager
PepsiCo – Quaker Foods
04.2020 - 01.2021
Production Business Unit Leader
PepsiCo - Quaker Foods
06.2019 - 04.2020
Productivity Leader
PepsiCo - Quaker Foods
04.2014 - 07.2017
Quality Resource
PepsiCo - Quaker Foods
06.2010 - 04.2014
Finance Inventory Specialist
PepsiCo - Quaker Foods
04.2007 - 06.2010
Quality Technician
PepsiCo - Quaker Foods
08.2004 - 04.2007
Store Manager
Lemstone Books and Gifts
Quality Lead
Stokely USA
Bachelor of Business Degree -
Eastern Illinois University