MELISSA MIKUENSKI
Bradenton,FL
Summary
Senior operations leader with 25+ years managing multi-unit retail and service teams, driving revenue growth and operational excellence. Proven record improving customer experience and profitability. Increased secret shop score 60% to 92%, also led a 3.5M store to exceed projections by 40%. Collaborative coach and program builder who hires and develop high-performing teams and implements process improvements that boost efficiency, service quality, and the bottom line.
Overview
28
28
years of professional experience
Work History
Patient Services & Operations Coordinator
Bowes Imaging Center
Bradenton
04.2024 - Current
- Responded to over 200 calls efficiently in a fast-paced setting, quickly identifying issues and implementing immediate solutions to ensure customer satisfaction.
- Strengthen cross-functional communication and accountability.
- Provided training to new hires.
- Streamlined patient intake processes by implementing efficient scheduling protocols to enhance service delivery.
Front Desk Receptionist / Medical Assistant
Doctor4U Clinic
Bradenton
04.2020 - 04.2024
- Directed high-volume front desk operations and scheduling.
- Managed cash handling, insurance verification, and workflow coordination.
- Trained new team members and improved operational efficiency.
- Managed urgent patient walk-in, prioritizing care and coordinating with clinical staff to ensure prompt attention.
Assistant Store Manager
ASICS
Bradenton
11.2017 - 12.2019
- Increased secret shop scores from 60% to 92%.
- Managed payroll, inventory, scheduling, and KPI performance.
- Executed visual merchandising and coached team performance.
District Manager
Smoothie King
Bradenton
07.2011 - 11.2017
- Oversaw 4 locations with full P&L responsibility.
- Opened 2 new stores including staffing and launch execution.
- Developed store managers and improved profitability and service.
- Collaborated with marketing teams to develop local promotional strategies that drive foot traffic.
Store Manager
Oakley
Lake Grove
04.2009 - 07.2011
- Led $1.5M revenue store exceeding projections by 40%.
- Earned Rookie of the Year and district sales awards.
- Oversaw store operations, led employee training and delegated responsibilities to optimize team performance.
Store Manager
LEGO Systems
Lake Grove
10.2004 - 03.2009
- Managed staffing, merchandising, and revenue performance.
- Implemented a new birthday party program, driving increased revenue and customer engagement.
- Develop and implement customer engagement initiatives to boost repeat business and loyalty.
- Analyze daily sales trends and generate reports to inform decision-making and improve store performance.
Store Manager
Steve Madden
Riverhead
10.1998 - 10.2004
- Led daily operations, payroll, and sales execution.
- Implement our no-refund policy.
- Hiring, training, merchandising store.
- Was promoted to the NYC store store within 2 years of starting with the company.
Education
High School Diploma -
Sachem High School North
NY1998
Skills
- Store Openings & Operational Expansion
- Payroll Administration & Workforce Planning
- Critical Thinking and Problem Solving
- Recruiting, Hiring & Leadership Development
- Adaptability and Composure
Timeline
Patient Services & Operations Coordinator
Bowes Imaging Center
04.2024 - Current
Front Desk Receptionist / Medical Assistant
Doctor4U Clinic
04.2020 - 04.2024
Assistant Store Manager
ASICS
11.2017 - 12.2019
District Manager
Smoothie King
07.2011 - 11.2017
Store Manager
Oakley
04.2009 - 07.2011
Store Manager
LEGO Systems
10.2004 - 03.2009
Store Manager
Steve Madden
10.1998 - 10.2004
High School Diploma -
Sachem High School North