Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Timeline
Generic

Melissa Milazzo

Toms River

Summary

Multilingual professional with over 7 years of experience in customer service looking to exceed customer expectations and contribute to company success. Energetic and enthusiastic self-starter ready to take on new opportunities.

Overview

19
19
years of professional experience

Work History

Branch Operations Lead

J.P Morgan Chase
09.2024 - Current
  • Work with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture.
  • Engage clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
  • Perform branch operations which include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
  • Introduce customers to the branch team who will build relationships and assist with specialized financial needs.
  • Support the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.

Associate Banker

J.P Morgan Chase
05.2023 - 09.2024
  • Upon arrival, greeted clients warmly, manage lobby traffic, add them to the waiting queue, and schedule/cancel meetings to ensure they feel valued.
  • Assisted customers with their daily transactions, including deposits, withdrawals, payments, debit card reordering, direct deposit setup, and address updates, while complying with all policies, procedures, and regulatory and banking requirements.
  • Educated customers on using self-service technology options such as the Chase Mobile App, Chase.com, and ATMs to bank at their convenience.

Customer Service Representative

Neiman Marcus
02.2014 - 09.2017
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Using the right methods, tools, and systems, provided accurate and complete information to clients, managers, and the selling organization.
  • Provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

ESL Teacher

ICPNA
02.2011 - 03.2013
  • Taught English as a second language in both adult and children's programs.
  • Attended workshops to stay current on best practices for teaching English language learners.

Bank Teller

Wells Fargo
10.2006 - 11.2009
  • Processed teller transactions, including deposits, withdrawals, loan payments, and selling cashier’s checks.
  • Followed customer service standards, complying with banking policies to ensure customer satisfaction.
  • Reconciled cash drawer and ATM alongside daily closeout processes to balance receipts.
  • Recommended bank services and products that met the customers’ needs.
  • Mentored new hire tellers.

Education

Master of Business Administration -

Montclair State University
Montclair, NJ
01.2026

Skills

  • Fluent in English, Spanish, and Italian
  • Computer and typing skills (60 WPM)
  • Team-oriented, quick learner, problem-solving, and with a keen attention to detail

Awards

Neiman Marcus Award (associate of the season) fiscal year 2015., Wachovia Shared Success Award in recognition of Winning Spirit and Teamwork for shared Success during National Customer Service Month in 2008.

Hobbies and Interests

Health and fitness, reading, dancing, and music.

Timeline

Branch Operations Lead

J.P Morgan Chase
09.2024 - Current

Associate Banker

J.P Morgan Chase
05.2023 - 09.2024

Customer Service Representative

Neiman Marcus
02.2014 - 09.2017

ESL Teacher

ICPNA
02.2011 - 03.2013

Bank Teller

Wells Fargo
10.2006 - 11.2009

Master of Business Administration -

Montclair State University

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