Melissa Millendez
Lancaster,CA
Summary
Experienced with managing personnel operations and team coordination. Utilizes strategic planning to optimize workforce efficiency and improve team performance. Track record of fostering collaborative environment and resolving conflicts effectively.
Overview
25
25
years of professional experience
Work History
Personnel Supervisor II
Department of State Hospitals-Napa
Napa
05.2023 - 05.2026
- Managed workload distribution and prioritized high-risk cases during peak periods, maintaining service continuity and preventing backlog accumulation.
- Supervised personnel operations to ensure compliance with state regulations and policies.
- Led conflict resolution efforts, fostering a positive work environment among team members.
- Reviewed paper timesheets and entered in time reporting system.
- Managed payroll administration efficiently, ensuring timely salary disbursement and proper recordkeeping.
- Fostered an inclusive work environment by promoting diversity initiatives and championing equal opportunities for all employees.
- Increased employee satisfaction with open communication channels, promoting a positive work environment.
- Created and delivered HR training sessions to staff, managers and executives.
- Completed human resource operational requirements by scheduling and assigning employees.
Program Technician II
Employment Development Department
Santa Rosa, CA
02.2022 - 04.2023
- Delivered technical support services to disability program users and applicants to improve quality of engagement.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Personnel Supervisor II
San Quentin State Prison
San Quentin, CA
07.2017 - 12.2019
- Direct supervision of three Personnel Supervisor's, Senior Personnel Specialist, and functional supervision of eleven Personnel Specialists.
- Overseeing the operation and application of Personnel transactions and employee relations.
- Troubleshoot complex and sensitive matters with departmental employees at all levels, control agencies, the accounting department, and the public.
- Prepared performance reports for subordinate staff.
- Drafted correspondences or memorandums.
- Interpreted, explained, and enforced human resources policies to keep staff in compliance with standards and their bargaining unit contracts.
- Prepared employees for assignments by establishing and conducting new employee orientations, team meetings and trainings.
- Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Personnel Supervisor I
San Quentin State Prison
San Quentin, CA
10.2013 - 06.2017
- Direct supervision of three Personnel Supervisor's, Senior Personnel Specialist, and functional supervision of eleven Personnel Specialists.
- Overseeing the operation and application of Personnel transactions and employee relations.
- Troubleshoot complex and sensitive matters with departmental employees at all levels, control agencies, the accounting department, and the public.
- Prepared performance reports for subordinate staff.
- Drafted correspondences or memorandums.
- Interpreted, explained, and enforced human resources policies to keep staff in compliance with standards and their bargaining unit contracts.
- Prepared employees for assignments by establishing and conducting new employee orientations, team meetings and trainings.
- Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Personnel Specialist
San Quentin State Prison
San Quentin, CA
02.2010 - 09.2014
- Efficiently handled a caseload (ratio 180:1) of employees processing payroll compensation, benefits, processed time sheets, leave benefits to ensure optimal productivity with excellent customer service and confidentiality.
- Interpreted, explained, and enforced policies to keep staff in compliance with laws, rules and regulations and bargaining unit contracts.
- Organized and prioritized time sensitive documents according to a decentralized calendar provided by the California state Controller’s Office.
Office Technician
California State Prison - Los Angeles County
Lancaster, CA
06.2003 - 01.2011
- Sorted and distributed business correspondence to correct department or staff, reducing dropped communications and enabling faster responses to key requests.
- Kept reception area clean and organized offering a positive impression to visitors.
- Assisted with administrative tasks, including filing, answering phones, and creating identification cards.
- Oversaw inventory management for office supplies, optimizing resource allocation and cost-effectiveness.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
Office Assistant
San Quentin State Prison
San Quentin, CA
07.2001 - 05.2003
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls, and tracking documentation.
- Maintained office supplies inventory and kept supplies in a neat and organized fashion.
- Assisted with administrative tasks, including filing, answering phones, filing, live scans, and identification cards.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated office activities, ensuring smooth daily operations and efficient workflow.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Skills
- Benefits Administration
- Employee relations
- Compensation analysis
- Workforce planning
- Policies Implementation
- Effective Communication
- Onboarding and orientation
- Organizational Skills/ Attention to Detail
- Payroll management
- Administrative Skills
- Staff development
Timeline
Personnel Supervisor II - Department of State Hospitals-Napa
05.2023 - 05.2026
Program Technician II - Employment Development Department
02.2022 - 04.2023
Personnel Supervisor II - San Quentin State Prison
07.2017 - 12.2019
Personnel Supervisor I - San Quentin State Prison
10.2013 - 06.2017
Personnel Specialist - San Quentin State Prison
02.2010 - 09.2014
Office Technician - California State Prison - Los Angeles County
06.2003 - 01.2011
Office Assistant - San Quentin State Prison
07.2001 - 05.2003
Rancho Cotate High School - High School Diploma,
Course Trainings
- Payroll Input Process (PIP)
- PAR Documentation
- Corrective Actions
- CLAS
- Fundamentals of Payroll
- Accounts Receivable and Leave Offset
- Salary Determination
- Advanced Salary Determination
- Basic Supervision
- Non-Industrial Disability
- Fundamentals of Personnel
- Employment History Overview
- 7 K Lump Sum training
- Live scan Training