Melissa Miller
Pomona,CA
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
La Gordita
Harbor City, CA
06.1998 - 02.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Referred to price sheets and special sale bulletins to enter price changes.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Administrative Assistant
Cammarata Management
Lomita, CA
11.1997 - 11.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed relational database to store information for reference, reporting and analysis.
- Interacted with vendors to purchase and set up equipment and services.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Screened visitors and issued badges to maintain safety and security.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Education
High School Diploma -
Patton High School
Harbor City, CA06.1992
Skills
- Feedback Acceptance
- Complaint Resolution
- Cash Register Operations
- Shipment Procedures
- Customer Relations
- Cash Handling
- Reliable and Responsible
- Honest and Ethical
- Customer Transactions
- Product Location
- Problem Solving
- Inventory Stocking
- Detail-Oriented
- Cleaning and Sanitizing
- Credits and Refunds
- Active Listening
Certification
- Boss Dispatching Academy(2022)
- Boss Trucking Academy (2022)
Timeline
Customer Service Cashier
La Gordita
06.1998 - 02.2017
Administrative Assistant
Cammarata Management
11.1997 - 11.1998
High School Diploma -
Patton High School
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