Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Miller

Johnstown,PA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

23
23
years of professional experience

Work History

Store Manager

7-11 Convenience Store
03.2005 - Current
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Inventory Specialist

Washington Inventory Service
02.2001 - 03.2005
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.

Education

High School Diploma -

Forest Hills High School
Sidman, PA
06.1987

Skills

  • Team Development
  • Cost Reduction
  • Business marketing
  • Competitor Monitoring
  • Team motivation
  • Bank deposit procedures
  • Inventory Control
  • Teamwork and Collaboration
  • Sales Tracking
  • Report Generation
  • Supply Ordering
  • Operations Management
  • Store Merchandising
  • Operations Oversight
  • Retail Inventory Management
  • Scheduling

Timeline

Store Manager

7-11 Convenience Store
03.2005 - Current

Inventory Specialist

Washington Inventory Service
02.2001 - 03.2005

High School Diploma -

Forest Hills High School

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Melissa Miller