Melissa Miller
Eau Claire,WI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Box Office Manager
Pablo Center at the Confluence
03.2019 - 11.2024
- Trained and motivated 10-person box office staff to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Arranged delivery by printing tickets for Will Call or delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Utilized PatronManager and AXS Ticketing to generate performance reports, accurately documenting projected sales and attendance.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using AXS Ticketing to extract data for email blasts and mailing lists.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Created and maintained reports of sold tickets and payments received.
- Greeted customers and determined best approach to provide optimal customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Drama Class Instructor
Chippewa Valley Theatre Guild
06.2019 - 07.2019
- Created curriculum based on themes appropriate for 4-7 year olds.
- Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
- Evaluated progress of individual students to adjust teaching strategies to meet needs.
Box Office Assistant
Pablo Center at the Confluence
09.2018 - 03.2019
- Trained and motivated box office staff to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Arranged delivery by printing tickets for Will Call or delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Utilized PatronManager to generate performance reports, accurately documenting projected sales and attendance.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Greeted customers and determined best approach to provide optimal customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Box Office, House Manager, Technical Support
Eau Claire Regional Arts Center
06.2007 - 08.2018
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Communicated with subscribers to exchange and purchase tickets.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Greeted customers and determined best approach to provide optimal customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created and updated show information in Seat Advisor.
- Assist acts with load in and load out procedures.
- Assist technical director with projects as needed.
Summer School Teacher
Chippewa Valley Theatre Guild
06.2018 - 07.2018
- Created curriculum based on themes appropriate for 4-7 year olds.
- Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
- Evaluated progress of individual students to adjust teaching strategies to meet needs.
Substitute Teacher
Various School Districts in the Chippewa Valley
02.2010 - 06.2018
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
4K Assistant Teacher
Color My World
08.2015 - 05.2016
- Assist with classroom management
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
Summer School Teacher
Eau Claire Area School District
06.2014 - 08.2014
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and implemented curriculum and lesson plans to cover required material.
- Developed and implemented classroom routines to address varying student needs.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Led summer program groups of students to reinforce reading skills and math instruction through Project M2.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Summer School Teacher
Eau Claire Area School District
06.2013 - 08.2013
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and implemented curriculum and lesson plans to cover required material.
- Developed and implemented classroom routines to address varying student needs.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Led summer program groups of students to reinforce reading skills and math instruction through Project M2.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Gifted and Talented Resource Teacher
Eau Claire Area School District
11.2012 - 06.2013
- Evaluated students' knowledge of specific subject matter based on classroom teacher recommendation.
- Conducted small group instruction with students who were working well above their grade level in both math and reading.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Encouraged students to take ownership of learning by providing choices.
- Planned daily activities to keep students engaged and on track with learning goals.
- Maintained accurate records of student progress and attendance.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Utilized technology to create meaningful lessons that engage students.
- Collaborated with other educators to develop instructional strategies.
Long Term Substitute Teacher - 5th Grade
Eau Claire Area School District
09.2012 - 11.2012
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Organized lesson plans for long-term interim assignments.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Implemented classroom management techniques to maintain positive learning environment.
- Developed and implemented behavior management plans for students with challenging behavior.
- Documented student progress and provided regular updates to parents.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed lesson plans to align with grade-level standards and objectives.
Summer School Teacher
Chippewa Falls Area Unified School District
06.2012 - 08.2012
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and implemented curriculum and lesson plans to cover required material.
- Developed and implemented classroom routines to address varying student needs.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Led summer program groups of students to reinforce reading skills and math instruction through Moby Math.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Long Term Substitute Teacher - Kindergarten
Chippewa Falls Area Unified School District
04.2012 - 06.2012
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Organized lesson plans for long-term interim assignments.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Implemented classroom management techniques to maintain positive learning environment.
- Developed and implemented behavior management plans for students with challenging behavior.
- Documented student progress and provided regular updates to parents.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed lesson plans to align with grade-level standards and objectives.
Summer School Teacher
Menomonie Area Schools
06.2011 - 08.2011
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and implemented curriculum and lesson plans to cover required material.
- Developed and implemented classroom routines to address varying student needs.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Led summer program groups of students learning about computer programs, movie making, and touch-typing.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Student Teaching
Robbins Elementary School
09.2009 - 01.2010
- Worked with classroom teachers to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Cultivated positive relationships with administration, teaching staff, and students.
- Assisted in administering tests and other assessments to evaluate student progress.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Created and implemented different learning activities to meet needs of different types of learners.
- Created innovative ways to integrate theatre and technology into lessons.
- Educated students in theatre activities that were tied to the curriculum and developed engaging lessons that were age and developmentally appropriate.
Education
Bachelor of Science - Elementary Education, Theater Education
University of Wisconsin- Eau Claire
Eau Claire, WI12.2009
Bachelor of Science - Architecture, Theater Arts
University of Minnesota- Twin Cities
Minneapolis, MN05.2007
Skills
- Customer Service
- Dependability
- Confidentiality
- Staff training and development
- Staff Management
- Time Management
- Safety Procedures
- Results-focused
- Positive Reinforcement
- Adaptable
Certification
- Wisconsin DPI License - Regular Education (MC-EA)
- Wisconsin DPI License - Theater (MC-EA)
Timeline
Drama Class Instructor
Chippewa Valley Theatre Guild
06.2019 - 07.2019
Box Office Manager
Pablo Center at the Confluence
03.2019 - 11.2024
Box Office Assistant
Pablo Center at the Confluence
09.2018 - 03.2019
Summer School Teacher
Chippewa Valley Theatre Guild
06.2018 - 07.2018
4K Assistant Teacher
Color My World
08.2015 - 05.2016
Summer School Teacher
Eau Claire Area School District
06.2014 - 08.2014
Summer School Teacher
Eau Claire Area School District
06.2013 - 08.2013
Gifted and Talented Resource Teacher
Eau Claire Area School District
11.2012 - 06.2013
Long Term Substitute Teacher - 5th Grade
Eau Claire Area School District
09.2012 - 11.2012
Summer School Teacher
Chippewa Falls Area Unified School District
06.2012 - 08.2012
Long Term Substitute Teacher - Kindergarten
Chippewa Falls Area Unified School District
04.2012 - 06.2012
Summer School Teacher
Menomonie Area Schools
06.2011 - 08.2011
Substitute Teacher
Various School Districts in the Chippewa Valley
02.2010 - 06.2018
Student Teaching
Robbins Elementary School
09.2009 - 01.2010
Box Office, House Manager, Technical Support
Eau Claire Regional Arts Center
06.2007 - 08.2018
- Wisconsin DPI License - Regular Education (MC-EA)
- Wisconsin DPI License - Theater (MC-EA)
Bachelor of Science - Elementary Education, Theater Education
University of Wisconsin- Eau Claire
Bachelor of Science - Architecture, Theater Arts
University of Minnesota- Twin Cities
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