Results-driven Cash Application Specialist with over 20 years of experience strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Melissa Miller
ELLENWOOD,GA
Summary
Overview
28
years of professional experience
Work History
Deluxe CorporationAtlanta, GA
Cash Application Specialist
12.2004 - Current
Job overview
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Reconciled past due accounts achieving 95% reduction in outstanding invoices.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Managed efficient and accurate processing of invoices and check requests for 120 of locations.
GE Financial ServicesAtlanta, GA
Account Manager
06.2000 - 12.2004
Job overview
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed book of business worth $150k across 400 accounts.
- Performed all customer service processes on high valued accounts.
- Liaised between account holders and various departments.
GE Financial ServicesAtlanta, GA
Customer Service Representative
10.1997 - 06.2000
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
Education
Capella UniversityMinneapolis, MN
Bachelor of Psychology from Psychology
09.2024
University Overview
Ministry International InstituteDecatur, GA
Associate of Ministry from Ministry
11.2011
University Overview
Dekalb TechnicalClarkston, GA
Nursing Assistant Certificate from Nursing Assistance
12.1982
University Overview
Skills
- Vendor invoice processing
- General accounting
- Accounting remittances
- Customer service support
- Billing statement review
- Cost accounting
- Complaint resolution
- Inbound and Outbound Calling
- Professional telephone demeanor
- Good listening skills
- Expert in Microsoft Office and TEAM
- Administrative support
- Creative problem solving
Timeline
Cash Application Specialist
Deluxe Corporation
12.2004 - Current
Account Manager
GE Financial Services
06.2000 - 12.2004
Customer Service Representative
GE Financial Services
10.1997 - 06.2000
Capella University
Bachelor of Psychology from Psychology
Ministry International Institute
Associate of Ministry from Ministry
Dekalb Technical
Nursing Assistant Certificate from Nursing Assistance
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