Melissa Miller

• Lead operations for 7 dental practices across CNY, overseeing clinical and business performance.
• Manage P&L exceeding $24,841,715 million annually, consistently achieving or surpassing revenue, EBITDA, and patient volume goals.
• Implement operational best practices to improve patient satisfaction (increased NPS by 60% over 6 months).
• Recruit, train, and mentor Practice Managers and support teams to ensure cohesive culture and performance excellence.
• Collaborate with clinical leadership to ensure alignment between business and patient care standards.
• Spearhead turnaround efforts for underperforming locations, resulting in improvement in KPIs across 12 months.
• Ensure compliance with healthcare regulations, Aspen Dental standards, and OSHA requirements.

Key Achievements:

• Increased regional revenue by year-over-year through targeted growth initiatives and operational improvements.
• Reduced staff turnover by 30% through enhanced engagement, training, and development programs.
• Increased POP profit $250,000 YOY

• Results-driven Outside Sales Representative with 3 years of experience in B2B sales, specializing in hardware, building materials, or industrial products. Proven track record of growing territory revenue, cultivating long-term client relationships, and providing technical product solutions tailored to manufacturers, cabinetmakers, contractors, and designers. Adept at managing complex sales cycles, conducting product presentations, and exceeding performance targets.

• Motivated and customer-focused professional with 12 years of experience in retail sales, wireless services, and customer support. Proven ability to exceed sales targets, provide exceptional customer experiences, and contribute to a high-performing team environment. Experienced in handling technical product knowledge, resolving issues quickly, and promoting brand loyalty.