Melissa Miller
Pembroke Pines
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Speech-Language Pathology Assistant
Specialized Speech Center
09.2024 - Current
- Educate patient, family and community about speech-improvement to facilitate home-care therapy.
- Increase patient motivation by establishing rapport and creating engaging therapy activities tailored to individual needs.
- Implement treatment plans or protocols as directed by speech-language pathologists.
- Complete SOAP notes for client records.
- Help patients set and attain realistic goals.
Speech-Language Pathology Assistant
Konfetti Kidz Therapy
11.2022 - 08.2024
- Improved patient outcomes by implementing tailored speech therapy sessions and tracked their progress.
- Worked with Speech-Language Pathologists to develop individualized treatment plans for 14 different patients daily.
- Enhanced communication abilities in children by utilizing age-appropriate techniques and activities.
- Kept detailed records of patient progress, allowing for any adjustments in treatment plans when needed.
- Developed strong relationships with patients and families, fostering open communication and trust throughout this therapeutic process.
- Worked with wide range of patients, including children with phonological disorders, Down syndrome, autism spectrum disorders, and stuttering challenges.
- Educated families on different strategies to facilitate communication development at home, as well as improving overall progress in therapy sessions.
- Completed SOAP notes for client records.
Speech-Language Pathology Assistant
KidSpace Therapy Center
07.2022 - 10.2022
- Improved communication abilities in children by using age-appropriate activities and techniques.
- Increased patient engagement by creating fun, stimulating, and interactive speech therapy activities.
- Assisted in creating visual aids to use during therapy sessions, promoting better understanding of concepts for patients.
- Coordinated scheduling for appointments between patients, therapists, schools, or any other facilities as needed to ensure smooth operations within the clinic setting.
- Completed SOAP notes for client records.
Bartender
Flanigan's Seafood Bar And Grill
05.2021 - 07.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Kept a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through a strong sense of teamwork and communication with coworkers.
- Managed cash handling duties responsibly, for accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to our established procedures, ensuring preparedness for each shift.
Bartender & Server
YOT Bar & Kitchen
08.2021 - 05.2022
- Crafted and served a diverse range of cocktails and beverages efficiently.
- Maintained cleanliness and organization of bar area to ensure optimal service flow.
- Provided exceptional customer service, enhancing guest experiences and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Mash'd
03.2019 - 12.2020
- Developed loyal clientele by consistently delivering excellent service and engaging in friendly conversation.
- Improved overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on different drink options, making personalized recommendations based on their specific preferences.
- Consistently exceeded sales targets by upselling premium products without sacrificing guest satisfaction.
Server
Coopers Hawk Winery & Restaurant
03.2017 - 09.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to improve communication and streamline service flow.
- Implemented process improvements that reduced wait times and increased table turnover rates.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Cracker Barrel Old Country
07.2014 - 04.2017
- Boosted customer satisfaction by attending to their needs and giving personalized service.
- Maximized table turnover rate by efficiently managing seating arrangements.
- Increased sales with upselling techniques and complete knowledge of all menu items, specials, and promotions.
- Displayed strong multitasking skills by managing multiple tables simultaneously with no loss of service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
IHOP
08.2013 - 05.2014
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Graduate Certificate - Communications Sciences & Disorders
Florida International University
Miami, FL12-2021
Bachelor of Science - Early Childhood Education
Florida International University
Miami, FL04-2020
Associate of Arts - undefined
Broward College
Davie, FL05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Using POS systems
- Strong multitasking
- Team player attitude
- Responsible alcohol service
- Payment processing
- Menu memorization
- Safe food handling
- High volume dining
Certification
- National Language Acquisition (NLA) trained clinician.
- 2023 Gestalt Language Processing certified clinician
Timeline
Speech-Language Pathology Assistant
Specialized Speech Center
09.2024 - Current
Speech-Language Pathology Assistant
Konfetti Kidz Therapy
11.2022 - 08.2024
Speech-Language Pathology Assistant
KidSpace Therapy Center
07.2022 - 10.2022
Bartender & Server
YOT Bar & Kitchen
08.2021 - 05.2022
Bartender
Flanigan's Seafood Bar And Grill
05.2021 - 07.2022
Bartender
Mash'd
03.2019 - 12.2020
Server
Coopers Hawk Winery & Restaurant
03.2017 - 09.2017
Server
Cracker Barrel Old Country
07.2014 - 04.2017
Server
IHOP
08.2013 - 05.2014
Bachelor of Science - Early Childhood Education
Florida International University
Associate of Arts - undefined
Broward College
Graduate Certificate - Communications Sciences & Disorders
Florida International University