Summary
Overview
Work History
Education
Skills
Timeline
Melissa Mills

Melissa Mills

Lexington,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Specialist

Vestis Group
07.2024 - Current
  • Ensured timely collection of payments by following up with customers about there overdue payments.
  • Ensured customer satisfaction by providing courteous service when addressing billing concerns.
  • Negotiated payment plans with customers to prevent service interruptions.
  • Utilized Microsoft Excel and Oracle software to manage invoices and payments.
  • Contributed to a positive work environment
  • Addressed billing discrepancies and resolve client disputes promptly.

Medical Claims Adjuster

Conduent
01.2020 - 06.2024
  • Conducted thorough investigations of medical claims to ensure proper payment or denial.
  • Managed large volume of medical claims on daily basis.
  • Reviewed provider coding information to report services and verify correctness.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Identified and resolved discrepancies between patient information and claims data.

Collections Agent

Credit Solutions LLC
11.2018 - 09.2019
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Used skip tracing and other techniques to locate debtors.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.

Server

All American Stand
04.2016 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

James A Cawood, Harlan
05-1993

Skills

  • Microsoft Excel
  • Accounts receivable
  • Claims processing
  • HIPAA compliance awareness
  • ICD-10 coding
  • Food running
  • Menu memorization

Timeline

Accounts Receivable Specialist - Vestis Group
07.2024 - Current
Medical Claims Adjuster - Conduent
01.2020 - 06.2024
Collections Agent - Credit Solutions LLC
11.2018 - 09.2019
Server - All American Stand
04.2016 - 06.2018
James A Cawood - ,

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