Summary
Overview
Work History
Accomplishments
Education
Skills
Work Preference
Languages
Certification
Work Availability
Timeline
Hi, I’m

Melissa Ming

Olney,US
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Melissa Ming

Summary

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Conscientious Nurse offering many years of experience providing comprehensive care in settings. Works effectively within healthcare teams to develop care plans and advocate for patients. Adheres diligently to patient privacy protocols and medical charting best practices.

Overview

31
years of professional experience
5
years of post-secondary education
1
Certificate

Work History

First State Bank of Graham

New Accounts Representative
08.2024 - 04.2025

Job overview

  • Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
  • Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
  • Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
  • Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
  • Utilized strong communication skills to establish rapport with customers and provide exceptional service.
  • Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Streamlined the account opening process for faster service and improved client experience.
  • Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
  • Explained account terms and conditions to customers.
  • Collected customer information and completed new account forms.
  • Verified customer identity and reviewed documentation for accuracy.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Responded to customer inquiries regarding new accounts and account services.
  • Maintained customer records and updated account information.
  • Greeted customers and delivered information about new account processes.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Monitored accuracy of customer information in system.
  • Activated new accounts and issued customer identification numbers.

Pat Mashburn

Administrative Assistant
02.2024 - Current

Job overview

  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Proofread content for typo-free emails and documentation.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scanned documents into electronic format for storage in a secure database system.
  • Managed household inventory and maintenance schedules.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Faith Community Hospital

LVN Floor Nurse
08.2008 - 02.2024

Job overview

  • Worked as a Med/Surg nurse for 14 1/2 yrs at a small rural hospital
  • Job duties included caring for patients' physical needs such as assisting them to the bathroom, dressing, showering, etc..
  • Took physician orders and executed them
  • Drew blood and collected specimens for labs
  • Started and managed IVs and infusions
  • Monitored and changed PICC line dressings
  • Assisted in Code situations
  • Certified in BLS, ACLS, and PALS
  • Worked with several electronic charting systems as well as paper charting
  • In April 2024, changed departments to manage surgery authorizations working with multiple insurance companies
  • While there, also registered patients for labs and radiology, sent and received information for the company that managed the coding for the surgeries and worked with the insurance companies to update the authorizations
  • Kept spreadsheets up to date with surgery information and billing codes for the Dept Head of the Business Office
  • Assisted with various other small projects when available.

Kell West Family Practice Clinic

LVN
05.2005 - 08.2008

Job overview

  • Tasks included for a Family Practice doctor and my duties included bringing scheduled patients to the rooms to be seen, updating their health history and medications
  • Scheduled patients for routine screenings such as colonoscopies and mammograms, completed EKG's on them if they weren't current
  • Certified in bone density scans and completed them if needed
  • Gave patients lab and x-ray results after the doctor had viewed and made notes on them
  • Updated patients on their vaccinations and educated patients on their medications and diagnosis'
  • Performed various tests such as Flu tests, step tests, and UA stick tests
  • Administered certain medications if needed
  • Assisted the doctor in minor procedures
  • Removed stitches and staples if needed
  • Rotated in working in the urgent care clinic that was also a part of the clinic
  • Assisted with well woman exams and well baby exams.

First American Bank

Teller
06.2000 - 01.2005

Job overview

  • Experience working as a teller in the lobby, drive-thru, and walk-up areas
  • Counting and sorting large amounts of money, handing deposits and withdrawals,balanced my drawer daily, assisting customers with their acct statements, issuing checks, traveler's checks. money orders, savings bonds, and cash advances
  • Great customer service skills and good rapport with the customers
  • Volunteered with various fund raising events in Wichita Falls and Burkburnett.

Super 8 Motel

Desk Clerk
05.2002 - 12.2004

Job overview

  • Maintained transaction security by verifying payment cards against identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Enforced building rules with staff, guests, and outside professionals.
  • Checked in and out designated equipment, keys, and supplies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Norwest Bank

Bank Teller
10.1994 - 05.1997

Job overview

  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Turned in excess cash to maintain drawer security.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.

Accomplishments

  • Former co-worker
  • Holub Excavating Service TX 940-659-8974
  • Dionne COLLINSco-worker Faith Community Hospital229-9377

Education

Wichita Falls High School
Wichita Falls, TX

High School Diploma
08.1989 - 05.1993

Vernon College
Wichita Falls, TX

Associate of Applied Science from Nursing
07.2003 - 12.2004

Skills

  • Customer Service
  • 10-Key Proficiency
  • Employee Training
  • Mail Management
  • PC Proficiency
  • Document Retrieval
  • Cash Deposit Preparation
  • Time Management
  • Calendar Management
  • Training and Development
  • Typing Proficiency
  • Phone Call Answering
  • Reading Comprehension
  • Medical Terminology
  • Records Management
  • Healthcare Common Procedure Coding System (HCPCS)
  • Customer and Client Relations
  • Self Starter
  • Administrative Support
  • Critical Thinking
  • Staff Motivation
  • Microsoft Office
  • Recordkeeping
  • Coordination
  • Documentation
  • Filing
  • Prioritization
  • Proofreading
  • Grammar

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k match

Languages

English
Bilingual or Proficient (C2)

Certification

ACLS

PALS

BLS

Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

New Accounts Representative

First State Bank of Graham
08.2024 - 04.2025

Administrative Assistant

Pat Mashburn
02.2024 - Current

LVN Floor Nurse

Faith Community Hospital
08.2008 - 02.2024

LVN

Kell West Family Practice Clinic
05.2005 - 08.2008

Vernon College

Associate of Applied Science from Nursing
07.2003 - 12.2004

Desk Clerk

Super 8 Motel
05.2002 - 12.2004

Teller

First American Bank
06.2000 - 01.2005

Bank Teller

Norwest Bank
10.1994 - 05.1997

Wichita Falls High School

High School Diploma
08.1989 - 05.1993

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Melissa Ming